Customer Service Manager

B&M Retail; Preston; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK retailer is seeking a Customer Service Manager in Preston to lead the checkout and cash office in their Ribble store. The ideal candidate will have experience managing teams in retail and demonstrate strong numeracy and problem-solving skills. Responsibilities include motivating the front-end team, ensuring exceptional customer service, and overseeing stock and cash procedures. This role offers competitive salary, holiday benefits, and a clear career path for professional growth.

Benefits

Competitive salary + bonus potential

Up to 33 days' holiday

10% discount at B&M and Heron Foods

Clear career path with real progression opportunities

Exclusive colleague perks & wellbeing support

Qualifications

• Experience managing teams in a retail or hospitality environment.
• Strong numeracy and problem-solving skills.
• Flexible, hands-on attitude with excellent people skills.

Responsibilities

• Lead and motivate the front-end team to ensure polite and friendly service.
• Be a visible leader for customers and colleagues.
• Coach team members to build their skills and confidence in service.
• Oversee stock and cash control procedures for security and compliance.
• Support a great store culture and contribute to a positive workplace.

Skills

Team management in retail or hospitality

Strong numeracy

Problem-solving skills

People skills

Customer service excellence

Job description

Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK’s fastest-growing retailers, and take your career to the next level.

We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Ribble store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.

What you'll be doing:

• Lead and motivate the front‑end team to deliver polite, prompt, and friendly service
• Be a visible, approachable leader for customers and colleagues
• Coach team members to build their skills and service confidence
• Oversee stock and cash control procedures, ensuring security and compliance
• Support a great store culture and contribute to a positive workplace

What we're looking for:

• Experience managing teams in retail or hospitality
• Strong numeracy and problem‑solving skills
• A flexible, hands‑on attitude with great people skills
• Passion for retail and delivering exceptional customer service

Why join B&M?

We're entering a new chapter under inspiring leadership that's committed to growth, collaboration, and fresh thinking. Our new leader brings a clear vision, renewed energy, and a people‑first approach - making this the perfect time to join us and help shape the future of B&M!

We're one of the UK's fastest-growing retailers, with over 780 stores and more on the way, so our growth means big opportunities.

Benefits

• Competitive salary + bonus potential
• Up to 33 days' holiday
• 10% discount at B&M and Heron Foods
• Clear career path with real progression opportunities
• Exclusive colleague perks & wellbeing support

Ready to grow with us? Apply now and be part of the B&M journey.

B&M is an equal opportunity employer committed to creating an inclusive environment for all.