Customer Service Manager

Michael Page (UK); Huddersfield; On-site; GBP 40,000 - 45,000; Full time

Job summary

An industry-leading manufacturing business in Huddersfield seeks a Customer Service Manager to establish and develop a new Customer Service function. Responsibilities include leadership, order management, and improving processes for customer satisfaction, offering a salary between £40,000 and £45,000 based on experience.

Qualifications

• Strong people management experience in a similar role or environment.
• Ability to build strong working relationships internally and externally.
• Experience implementing new processes and procedures.

Responsibilities

• Provide leadership and guidance to the internal Customer Service function.
• Ensure accurate and timely input of customer orders.
• Proactively update customers on order changes.

Skills

People Management

Attention to Detail

Relationship Building

Process Implementation

Job description

• Customer Service Manager
• Manufacturing Industry

About Our Client

Page Group are pleased to be supporting an industry leading manufacturing business who provide products to customers across the UK and Internationally. This is a relatively new role focused on the creation and development of a new Customer Service function

Job Description

• Provide clear leadership and guidance to the internal Customer Service function
• Responsibility for Order Management, ensuring the accurately and timely input of customer orders
• Provide UK & International customer with information on product availability, lead times, and pricing
• Proactively update customers with any potential changes to their orders
• Provide support to field sales and account managers around administration, customer support and on-boarding new customers
• Work closely with production and logistics to manage the smooth and timely flow of customer orders, ensuring and changes or delays are managed accordingly
• Review, improve and implement standard operating procedures across the department with a view on efficiency and customer satisfaction
• Ensure CRM systems is best utilised to capture customer data
• Take ownership of any escalated customer issues

The Successful Applicant

• Strong people management experience in a similar role or environment
• Ability to build strong working relationships internally and externally
• Experience implementing new process and procedures
• Strong attention to detail

What's on Offer

This is an exciting role for a well established and developing manufacturing business based in Huddersfield

The role offers a salary of £40,000 - £45,000 depending on experience along with excellent company benefits



The role will be based full on site in Huddersfield