Customer Service Manager

St. Modwen; Copthorne; On-site; GBP 50,000 - 55,000; Full time

Job summary

A leading construction company in Copthorne is looking for an individual to manage quality assessments and customer service interactions. The ideal candidate will have a construction background or relevant managerial experience. The role offers a competitive salary between £50-55k and benefits including a car allowance, private healthcare, and generous annual leave.

Benefits

Car or Car Allowance

25 days Annual Leave

Private Healthcare

Private Pension

Qualifications

• Background in a similar role within Construction.
• Full driving license and willingness to travel to sites.
• Ability to influence at all levels.

Responsibilities

• Carry out quality assessments on technicians' work.
• Manage and review data to understand customers better.
• Work closely with internal and external stakeholders.

Skills

Customer focus

Communication

Quick thinking

Job description

Responsibilities

• Carry out quality assessments on technicians work, feeding back consistently to continually improve our service
• Carry out regular plot checks, ensuring defects are resolved before we hand over to the customer
• Work closely with the Head of Customer Service and other internal and external stakeholders
• Effectively manage and review In-House and NHBC data to better understand our customers

Requirements

• A background in a similar role within Construction, or working as an Assistant / Site / Project Manager with a builder, and looking for a change of career
• Full driving license, and willingness to travel to sites in West Sussex & Kent
• Fast thinking, customer focussed individual
• Ability to communicate well, and influence at all levels

What We Offer

• Starting basic salary of between £50-55k + bonus scheme
• Car or Car Allowance
• 25 days Annual Leave + Bank Holiday + Christmas Shutdown
• Fantastic suite of benefits including Private Healthcare, Private Pension, Life Cover