Customer Service & Logistics Coordinator — Growth & Training

Tarmac Trading Limited; Birtley; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Enhanced holiday entitlement

Contributory pension scheme

Access to the Tarmac Reward website

Employee Assistance helpline

Employee Communities

Training and development opportunities

Job summary

Tarmac Trading Limited in Birtley is seeking a Customer Service Coordinator to join our ReadyMix team. You'll process orders, schedule deliveries, and deliver excellent service, balancing customer needs with logistics.

The role involves working with transport, logistics and production teams, coordinating haulage, and building strong relationships with suppliers while maintaining safe, efficient operations.

Qualifications

• Experience in customer service, transport, logistics, distribution or route planning.
• Strong communication and relationship-building skills.
• Excellent organisational and problem-solving abilities.
• Commercial awareness and a customer-focused mindset.
• Confident IT skills, including Microsoft Office (SAP and CRM experience desirable).
• A proactive approach with a desire to learn and improve.

Responsibilities

• Receiving and processing ReadyMix concrete orders.
• Scheduling deliveries to meet customer requirements.
• Providing customers with updates and outstanding service.
• Working closely with transport, logistics and production teams.
• Coordinating third-party haulage and ensuring compliance standards are met.
• Building strong relationships with haulage suppliers and stakeholders.
• Supporting medium and long-term planning to meet customer demand.

Skills

Customer service

Transport logistics

Communication

IT skills

Microsoft Office

CRM experience

SAP

Tools

SAP

CRM systems

Job description

Tarmac Trading Limited in Birtley is seeking a Customer Service Coordinator to join our ReadyMix team. You'll process orders, schedule deliveries, and deliver excellent service, balancing customer needs with logistics.

The role involves working with transport, logistics and production teams, coordinating haulage, and building strong relationships with suppliers while maintaining safe, efficient operations.