Customer Success & Orders Coordinator

Tarmac Trading Limited; Loughborough; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Discounts on retailers and holidays

Employee Assistance helpline

Job summary

Tarmac Trading Limited in Mountsorrel near Loughborough invites applications for a Customer Service Coordinator to join our friendly team. You will manage customer enquiries by telephone, email and online orders, guiding them from initial contact through to delivery while upholding excellent service standards.

This full-time role works Monday to Friday, with 7–8 hour shifts and occasional Saturday mornings on a rota.

Qualifications

• First class customer service and communication skills.
• Ability to deal with stakeholders at all levels both internally and externally.
• Confident telephone manner.
• Superb attention to detail.
• Positive ‘can-do’ attitude.
• An approachable and engaging manner.
• Ability to demonstrate tenacity and resilience when working under pressure.
• Flexibility to work in a successful team environment.

Responsibilities

• Responsibility for customer enquiries via telephone, online and email orders from initial contact through to delivery.
• Providing customers with an excellent customer service experience ensuring high level of customer care and attention at all times.
• Completing data entry and order processing tasks.
• Collaborating within the team and other stakeholders to clarify facts, exchange information, support colleagues and resolve queries.
• Inputting accurate customer data into the CRM system.
• Building relationships with the key stakeholders in the account base.
• Working closely with the Fleet and Capacity planners to ascertain transport and material availability.
• Ensuring customers are kept informed at all times allowing us to plan our transport fleet to meet relevant commercial demands.

Skills

Customer service

Communication

Telephone manner

Attention to detail

MS Word

MS Excel

Salesforce CRM

Tools

Salesforce CRM

Job description

Tarmac Trading Limited in Mountsorrel near Loughborough invites applications for a Customer Service Coordinator to join our friendly team. You will manage customer enquiries by telephone, email and online orders, guiding them from initial contact through to delivery while upholding excellent service standards.

This full-time role works Monday to Friday, with 7–8 hour shifts and occasional Saturday mornings on a rota.