RMX Shipper - Fixed Term Contract

Tarmac Trading Limited; Birtley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Bonus scheme

Enhanced holiday entitlement

Contributory pension

Job summary

Tarmac Trading Limited in Birtley is seeking a Customer Service Coordinator to join our ReadyMix team. You will process ReadyMix orders, schedule deliveries, and provide customers with timely updates, ensuring a safe and efficient transport operation.

The role requires experience in customer service or logistics, strong communication skills, and proficiency with Microsoft Office; SAP/CRM experience is desirable. Mon-Fri 7am-5pm with rotational shifts may apply.

Qualifications

• Experience in customer service, transport, logistics, distribution or route planning.
• Strong communication and relationship-building skills.
• Excellent organizational and problem-solving abilities.
• Commercial awareness and a customer-focused mindset.
• Proficient IT skills; SAP/CRM experience desirable.

Responsibilities

• Receiving and processing ReadyMix concrete orders.
• Scheduling deliveries to meet customer requirements.
• Providing customers with updates and outstanding service.
• Working closely with transport, logistics and production teams.
• Coordinating third-party haulage and ensuring compliance standards are met.

Skills

Customer service

Transport logistics

Route planning

Communication skills

IT skills

Tools

SAP

CRM

Microsoft Office

Job description

Customer Service Coordinator (Readymix) FTCBirtley | 12 Month Fixed Term ContractLove keeping customers informed and deliveries on track?If you thrive in a fast-paced environment, enjoy building relationships and can confidently balance customer service with logistics and planning, this could be the perfect opportunity for you.We're looking for a Customer Service Coordinator to join our ReadyMix team in Birtley. You'll play a key role in processing customer orders, coordinating deliveries and ensuring a safe, efficient and customer-focused transport operation.

What you’ll be doing

• Receiving and processing ReadyMix concrete orders
• Scheduling deliveries to meet customer requirements
• Providing customers with updates and outstanding service
• Working closely with transport, logistics and production teams
• Coordinating third-party haulage and ensuring compliance standards are met
• Building strong relationships with haulage suppliers and stakeholders
• Supporting medium and long-term planning to meet customer demand

What we’re looking for

• Experience in customer service, transport,logistics, distribution or route planning
• Strong communication and relationship-building skills
• Excellent or ganisional and problem-solving abilities
• Commercial awareness and a customer-focused mindset
• Confident IT skills, including Microsoft Office (SAP and CRM experience desirable)
• A proactive approach with a desire to learn and improve

Working Pattern: Monday - Friday, 7am - 5pm. Rotational Shift Pattern (7-4pm & 8-5pm) Saturday Mornings Rotational if required

Why Tarmac

At Tarmac, who you are matters. We want to get to know you. If you're proud of a job well done, enjoy collaborating with others and are ambitious to make things better, we'd love to hear from you.

We are committed to creating a diverse and inclusive workplace where people from all backgrounds can thrive. Previous industry experience is welcomed but not essential.

Based in Birtley, this role is easily commutable from Gateshead, Newcastle upon Tyne, Durham, Sunderland, Consett, Washington, South Shields, Wallsend, Longbenton, Hartlepool, Darlington and surrounding areas.

We don't just offer a job, we offer a career.

Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to our Employee Communities, where you can network, learn from others, and increase your awareness of the support available to you. Our three Employee Communities are: Health and Wellbeing, Inclusion and Identity, Personal Growth and DevelopmentTraining and development opportunities

Tarmac is committed to being a Forces-friendly employer. If you’re coming from a military background, we’ll support your transition and help you build a successful career with us.

We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.

Ready to build your future?