Customer Service / Logistics Coordinator ERP

Russell Taylor Group Ltd; Manchester; On-site; GBP 27,000 - 30,000; Full time

Job summary

A logistics and customer service provider in Manchester is looking for a Customer Service & Logistics Coordinator. This permanent role involves managing customer enquiries, coordinating logistics for timely deliveries, and ensuring compliance with documentation requirements. The ideal candidate will have strong communication skills, experience in UK export processes, and proficiency in Outlook, Excel, and Word. A competitive salary and additional benefits are offered.

Benefits

Quarterly profit sharing incentives

25 days holiday + 8 Bank holidays

Pension scheme

Qualifications

• Strong communication skills, both written and verbal.
• Experience of UK export order processing and documentation management within a manufacturing company is essential.

Responsibilities

• Manage and progress customer orders, ensuring accuracy and adherence to service timelines.
• Coordinate logistics arrangements for timely delivery of products.
• Prepare and maintain shipment documentation for compliance.
• Communicate proactively with internal teams to ensure effective planning.
• Process sales orders using internal order management platforms.
• Track inventory and stock data using internal reporting tools.

Skills

Customer service

Logistics coordination

Communication

Documentation management

Team collaboration

Education

Minimum of 5 GCSE's including Maths and English

Tools

Outlook

Excel

Word

Job description

Overview

Customer Service & Logistics Coordinator – Permanent – Location: Manchester- Trafford area – Salary: GBP27,000-GBP30,000 per annum (depending on experience) – Additional: Quarterly profit sharing incentives, 25 days holiday + 8 Bank holidays, Pension scheme – Shifts: Monday-Friday 8am-4pm

Due to continued growth, our client is expanding the Customer Service and Logistics function to meet evolving customer needs and maintain high standards of service. This role will support the Sales team by managing customer enquiries and requests, while developing and nurturing strong client relationships. In addition to customer service duties, the team oversees export order processing and logistics, ensuring goods are delivered in line with service level agreements (SLAs) and regulatory requirements.

The Role

• Manage and progress customer orders, ensuring accuracy, completeness, and adherence to agreed service timelines.
• Coordinate logistics arrangements to support the timely delivery of products to customers.
• Prepare, review, and maintain shipment documentation to support compliant domestic and international distribution.
• Communicate proactively with internal teams to ensure effective planning and smooth day-to-day operations.
• Process sales orders using internal order management platforms, confirming order details and coordinating dispatch activity with operational teams.
• Maintain accurate customer, order, and shipment records across internal systems and databases, ensuring documentation is stored and retained in line with regulatory and audit requirements.
• Respond to customer enquiries within defined service standards, providing interim updates where required and escalating risks to fulfilment, compliance, or service quality to appropriate stakeholders.
• Track inventory, consignment, and distributor stock data using internal reporting tools, supporting accurate billing and appropriate stock availability.
• Ensure all shipments are arranged in line with applicable transport regulations and internal operating procedures.
• Work closely with commercial, operational, and logistics teams, as well as external partners, to support order fulfilment, resolve service issues, and maintain customer satisfaction.
• Collaborate with colleagues in similar roles to share workloads, manage shared communication channels, and provide cover during periods of absence.
• Support cross-functional teams to maintain consistent service standards across assigned customer groups.
• Provide operational support for team members as required, including managing shared inboxes and workload distribution.

The Person

• Minimum of 5 GCSE's including Maths and English
• Experience of UK export order processing and documentation management within a manufacturing company is essential
• Strong communication skills, both written and verbal
• Proficient in Outlook, Excel and Word

Important Information

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.