Customer Service Lead

GetRecruited UK Ltd; Crewe; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading recruitment agency seeks a Customer Service Lead in Crewe to support project coordination and client communication. This role is ideal for those passionate about customer service and project management, requiring excellent organisational skills and attention to detail. The salary is up to £40,000 with progression opportunities.

Qualifications

• Strong organisational and time-management skills.
• Excellent attention to detail and a methodical approach.
• Confident communicator with strong written and verbal skills.

Responsibilities

• Supporting planning and coordination of international project timelines.
• Maintaining accurate project documentation and reports.
• Liaising with internal teams to ensure alignment on key milestones.

Skills

Organisational skills

Attention to detail

Communication skills

Proactive learner

Time management

Microsoft Office proficiency

Tools

Monday.com

Asana

Job description

CUSTOMER SERVICE LEAD

CREWE - MONDAY TO FRIDAY

UP TO £40,000 + PROGRESSION + GREAT CULTURE

Get Recruited are recruiting on behalf of an innovative and rapidly growing organisation who deliver high-security, high-profile global projects across critical infrastructure, government, and commercial sectors.

They are looking for a Customer Service & Project Coordinator to join their Projects & Delivery team.

This is an exceptional opportunity for someone early in their career who is passionate about customer service, exceptionally organised, and keen to build a long-term career in project management.

You’ll support the full lifecycle of complex international projects, ensuring seamless delivery, outstanding client communication, and precise coordination throughout.

This is perfect for someone with a meticulous approach, a proactive attitude, and a desire to grow within a values-led, fast-paced environment.

This is a great opportunity for someone from a Customer Service, Project Manager, Project Coordinator, Project Assistant, Customer Service Manager, Operations Coordinator, PMO Assistant or similar role who is eager to take the next step.

THE ROLE:

• Supporting the planning, scheduling and coordination of international project timelines and deliverables
• Maintaining accurate project documentation, trackers, reports and internal systems
• Preparing project briefs, client updates and internal communications
• Liaising with internal teams to ensure alignment on key milestones
• Monitoring progress against KPIs and flagging any risks or delays
• Assisting with supplier coordination and global logistics planning
• Delivering timely, professional communication to clients and stakeholders
• Ensuring all written communication meets the organisation's standards
• Supporting the Project Manager during client meetings, taking minutes and tracking actions
• Using project management tools and software to track tasks, timelines and dependencies
• Contributing to continuous improvement initiatives across project workflows
• Ensuring full compliance with internal procedures and external regulations

THE PERSON:

• Strong organisational and time-management skills
• Excellent attention to detail and a methodical approach
• Confident communicator with strong written and verbal skills
• A proactive learner with a desire to develop within project management
• Comfortable managing multiple tasks and deadlines
• Proficient in Microsoft Office (Excel, Outlook, Teams, Word)
• Experience using project management tools such as Monday.com or Asana is beneficial

By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website).

Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.

We are an equal opportunities employer and we never charge candidates a fee for our services.