Customer Service & Export Team Leader

Adecco; Perth; On-site; GBP 45,000 - 60,000; Full time

Job summary

A global manufacturing organisation is seeking a Customer Service & Export Team Leader to oversee international operations. This leadership role entails guiding a specialist team while ensuring high service levels and compliance. Responsibilities include managing customer service operations, supporting logistics, and fostering team development. Ideal candidates should possess over 5 years' experience in customer service or logistics and have strong leadership and communication skills. This position is located in Perth, Scotland.

Qualifications

• 5+ years' experience in customer service or logistics.
• Proven leadership experience in a similar role.
• Strong knowledge of customs and trade compliance.

Responsibilities

• Lead daily customer service and export operations.
• Manage freight forwarders and logistics partners.
• Prepare customer contracts ensuring compliance.

Skills

Leadership

Customer Service

Logistics Management

Trade Compliance

Problem-solving

Communication

Education

University degree in Business, Customer Service, Logistics, or equivalent

Tools

Microsoft Office

ERP systems

Job description

Overview

Global Manufacturing — We are working with a global manufacturing organisation to recruit a Customer Service & Export Team Leader. This is a hands-on leadership role responsible for overseeing international customer service, logistics, and export operations, while leading and developing a specialist team. The role combines operational delivery with people leadership, ensuring high service levels, strong customs compliance, and effective coordination across global markets.

Responsibilities

• Customer Service Operations: Lead the day-to-day customer service and export operations, maintaining direct contact with customers and internal stakeholders. Oversee the customer complaint management process, including delegation, follow-up, and corrective actions. Provide functional cover for customer service and export activities as required.
• Logistics & Export: Support the appointment and management of freight forwarders and logistics partners. Arrange export certification, documentation, and commissions. Manage and coordinate customs processes and export procedures across global markets, ensuring full regulatory compliance.
• Pricing Support: Support pricing enquiries within defined parameters and escalate where required. Maintain accurate pricing records within the ERP system.
• Global Customer & Account Support: Prepare and support customer contracts, applying knowledge of Incoterms, customs requirements, and international trade terms. Provide operational support to locally managed global customer accounts.
• Team Leadership: Lead, motivate, and develop the customer service and export team. Support recruitment, onboarding, training, and ongoing development of team members. Conduct performance reviews and support individual development plans. Promote a collaborative team environment with shared accountability and continuous improvement. Act as a visible and trusted point of contact for both internal teams and customers.
• Cross-Functional Communication: Maintain effective communication with global and regional managers, sales teams, and agents. Ensure strong two-way communication between customer service and other internal departments.
• Quality, Compliance & Company Values: Support and maintain relevant ISO procedures and internal processes. Act as the primary point of contact for trade compliance matters, including export controls and customs procedures. Apply working knowledge of trade finance instruments such as letters of credit, export finance, guarantees, and advance payments. Actively promote the company's Safety-First culture, core values, and code of conduct.

Required Qualifications

University or college degree in a relevant discipline (Business, Customer Service, Logistics, or similar), or equivalent professional experience.

Experience & Skills

• 5+ years' experience in a customer service, export, logistics, or trade compliance environment.
• Proven experience in a team leader or senior coordinator role.
• Strong knowledge of customs, export controls, and international trade compliance.
• Excellent written and verbal communication skills.
• Strong commercial awareness and problem-solving ability.
• Continuous improvement mindset.
• Proficient in Microsoft Office and ERP systems.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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