Customer Service Executive (Team Lead / Manager level)

Resourcing Global Solutions; Uxbridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing manufacturing business in Uxbridge is seeking a Customer Service Executive (Team Lead/Manager level) to take ownership of customer relationships while leading a small team. The successful candidate will ensure high standards of service delivery and facilitate continuous improvement. Key responsibilities include managing customer accounts, leading a small team, and driving best practices. Strong customer management and leadership skills are essential for this role, alongside a drive for operational excellence and customer satisfaction.

Benefits

Competitive salary dependent on experience

23 days annual leave plus bank holidays

Pension scheme

Bonus linked to company performance

Flexible working environment

Enhanced family benefits

Health and life assurance benefits

Qualifications

• Proven experience in a customer service or account management role.
• Experience leading or supervising a small team is preferred.
• Ability to work in a fast-moving organization.

Responsibilities

• Lead and manage a customer service team.
• Own customer relationships and manage accounts.
• Drive standard customer service processes.

Skills

Strong customer management

Leadership capability

Relationship-building

Communication skills

Proficient in MS Excel

Knowledge of ERP systems

Tools

SAP

Job description

Customer Service Executive (Team Lead / Manager Level)

Full Time | Permanent | Hayes, Middlesex

We’re recruiting a Customer Service Executive (Team Lead / Manager level) to join a growing manufacturing business and take ownership of key customer relationships while leading a small customer service team.

This role combines hands-on customer engagement with team leadership and process ownership. You’ll be responsible for ensuring a high standard of service delivery, driving continuous improvement, and acting as a senior point of contact for customers and internal stakeholders.

An engineering or aerospace background is desirable but not essential. Strong customer management, leadership capability, and experience within a fast-paced environment are far more important.

The Role

You’ll lead a small team of customer service professionals while managing customer accounts end-to-end. The position suits someone who enjoys accountability, is comfortable working autonomously, and can balance operational delivery with longer-term improvement initiatives.

Key Responsibilities

• Lead and manage a small customer service team, providing guidance, structure, and development
• Own customer relationships across a defined account base
• Manage customer order books, contract reviews, and sales order approvals
• Oversee customer scorecards and lead improvement actions with cross-functional teams
• Act as the escalation point for customer queries and issues
• Lead customer meetings, including senior-level reviews when required
• Identify new opportunities through regular customer engagement and touchpoints
• Drive standard customer service processes and best practice across the team

Experience & Skills

• Proven experience in a customer service, customer operations, or account management role
• Previous experience leading or supervising a small team
• Strong relationship-building and communication skills
• Comfortable working in a fast-moving, growing organisation
• Confident user of MS Excel and ERP systems (SAP desirable)
• Organised, analytical, and detail-focused
• Manufacturing, engineering, or aerospace experience is beneficial but not essential

Working Hours

• Monday to Friday
• 37.5 hours per week (8:30am – 4:30pm)

Benefits

• Competitive salary dependent on experience
• 23 days annual leave plus bank holidays
• Pension scheme
• Bonus linked to company performance
• Flexible, supportive working environment
• Enhanced family benefits
• Health and life assurance benefits