Customer Service Executive - Engineering Parts & Orders

Manpower UK Ltd; Chichester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Representative in Chichester to provide exceptional service and manage customer inquiries. The ideal candidate will be self-motivated, professional, and able to prioritize tasks effectively. This role offers a competitive salary, a comprehensive benefits package including a pension contribution and 25 days annual leave. Applicants should send their CVs for consideration.

Benefits

Employer matched 5% pension contribution

Life assurance

Discretionary annual bonus

25 days annual leave plus bank holidays

Employee Assistance Programme

Professional training contributions

Cycle to work scheme

Qualifications

• Self-motivated and pro-active in dealing with customer enquiries.
• Ability to manage and prioritise workloads effectively.

Responsibilities

• Keep customers updated on existing orders and advise of delays.
• Process orders on the internal CRM system.
• Liaise with purchasing team for order progress.
• Co-ordinate customer returns and credits.
• Respond to internal and external customer queries promptly.
• Resolve live chat enquiries efficiently.

Skills

Customer service excellence

Effective communication

Time management

Proactivity

Tools

CRM software

Job description

A leading recruitment agency is seeking a Customer Service Representative in Chichester to provide exceptional service and manage customer inquiries. The ideal candidate will be self-motivated, professional, and able to prioritize tasks effectively. This role offers a competitive salary, a comprehensive benefits package including a pension contribution and 25 days annual leave. Applicants should send their CVs for consideration.