Customer Service Executive

NMS Recruit Ltd; Wrexham; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Hybrid working

7% pension match

Private medical cover

Job summary

NMS Recruit is seeking a Customer Service Executive in Wrexham to support business customers and help them get the most from the company’s products and services.

You will be the first point of contact, assist with onboarding, re-engage dormant accounts, and build lasting relationships while promoting relevant offerings. The role is permanent with hybrid working, a pension, private medical cover, and clear career progression.

Qualifications

• Previous customer service experience.
• Strong communication and problem-solving skills.
• Positive, proactive, and customer-focused.

Responsibilities

• Be the first point of contact for business customers.
• Support sales and onboarding.
• Re-engage dormant accounts.
• Build strong customer relationships.
• Promote suitable products and services.
• Resolve customer issues quickly and professionally.
• Keep accurate records and follow company processes.

Skills

Customer service experience

Communication skills

Problem solving

Job description

Posted 02 November 2026 Salary £26000 per annum, Benefits: 25 days hols plus bank hols, 7% pension, private medical cover Location Wrexham Job type Permanent Discipline Commercial Reference J91986039

We are looking for a Customer Service Executive to join a growing team after a recent company expansion. You will be supporting business customers, answering queries, and helping them get the best from the company's products and services.

Duties will include:

• Be the first point of contact for business customers
• Support sales and onboarding
• Re-engage dormant accounts
• Build strong customer relationships
• Promote suitable products and services
• Resolve customer issues quickly and professionally
• Keep accurate records and follow company processes

This is a permanent role offering:

• £26,000 basic salary
• 25 days holiday plus bank holidays (rising to 30)
• Hybrid working
• Up to 7% pension match
• Private medical after probation
• Great team environment and career progression

About you:

• Previous customer service experience
• Strong communication and problem-solving skills
• Positive, proactive, and customer-focused

£26000 per annum, Benefits: 25 days hols plus bank hols, 7% pension, private medical cover