Hybrid Customer Service Exec | 7% Pension, Private Medical

NMS Recruit; Wrexham; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Hybrid working

7% pension match

Private medical cover

Job summary

NMS Recruit is seeking a Customer Service Executive in Wrexham to support business customers and help them get the most from the company’s products and services.

You will be the first point of contact, assist with onboarding, re-engage dormant accounts, and build lasting relationships while promoting relevant offerings. The role is permanent with hybrid working, a pension, private medical cover, and clear career progression.

Qualifications

• Previous customer service experience.
• Strong communication and problem-solving skills.
• Positive, proactive, and customer-focused.

Responsibilities

• Be the first point of contact for business customers.
• Support sales and onboarding.
• Re-engage dormant accounts.
• Build strong customer relationships.
• Promote suitable products and services.
• Resolve customer issues quickly and professionally.
• Keep accurate records and follow company processes.

Skills

Customer service experience

Communication skills

Problem solving

Job description

NMS Recruit is seeking a Customer Service Executive in Wrexham to support business customers and help them get the most from the company’s products and services.

You will be the first point of contact, assist with onboarding, re-engage dormant accounts, and build lasting relationships while promoting relevant offerings. The role is permanent with hybrid working, a pension, private medical cover, and clear career progression.