Customer Service Executive

NMS Recruit Ltd; Pentre Maelor; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Salary £26,000

Pension match up to 7%

Private medical after probation

30 days including bank holidays (pro‑r

Job summary

NMS Recruit Ltd in Wales is seeking a Customer Service Executive to join a growing team after a recent expansion. You will support business customers, answer queries, and help them get the best from our products and services.

In this permanent role you will be the first point of contact for business customers, support sales and onboarding, re-engage dormant accounts, build strong relationships, promote products, and resolve issues quickly and professionally.

Qualifications

• Previous customer service experience.
• Strong communication and problem-solving skills.
• Positive, proactive, and customer-focused.

Responsibilities

• Be the first point of contact for business customers.
• Support sales and onboarding.
• Re-engage dormant accounts.
• Build strong customer relationships.
• Promote suitable products and services.
• Resolve customer issues quickly and professionally.
• Keep accurate records and follow company processes.

Skills

Customer service experience

Communication skills

Problem-solving

Job description

We are looking for a Customer Service Executive to join a growing team after a recent company expansion. You will be supporting business customers, answering queries, and helping them get the best from the company's products and services.

Duties

• Be the first point of contact for business customers
• Support sales and onboarding
• Re-engage dormant accounts
• Build strong customer relationships
• Promote suitable products and services
• Resolve customer issues quickly and professionally
• Keep accurate records and follow company processes

Benefits and Working Conditions

This is a permanent role offering:

• £26,000 basic salary
• 25 days holiday plus bank holidays (rising to 30)
• Hybrid working
• Up to 7% pension match
• Private medical after probation
• Great team environment and career progression

About you

• Previous customer service experience
• Strong communication and problem-solving skills
• Positive, proactive, and customer-focused

In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us.