Customer Service Executive

Dynamite Recruitment Solutions Ltd; Langstone; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

Dynamite Recruitment is seeking a Customer Service Executive in Cosham on a hybrid basis after probation. The role starts at £27,980 per year with opportunities to progress to over £32,000 within 12–24 months. Full-time hours on a rota, with shifts between 7:45am and 8:45pm.

Start date is 11 January 2027. You will manage a varied caseload, provide empathetic customer support, and ensure cases are resolved within agreed timeframes.

Qualifications

• Previous customer service experience.
• Excellent written and verbal communication skills.
• Good IT skills and confidence using systems.

Responsibilities

• Managing a varied caseload of customer enquiries and support requests.
• Providing timely, professional and empathetic assistance to customers.
• Monitoring cases to ensure progress and timely resolution.
• Making informed decisions and escalating complex issues.
• Maintaining accurate records and following procedures.
• Collaborating with colleagues to deliver high standards of customer care.

Skills

Customer service experience

Excellent communication

IT literacy

Job description

Customer Service Executive

Location: Cosham (hybrid available after probation period)
Salary: £27,980 starting salary (with opportunities to progress to over £32,000 within 12–24 months)
Hours: This is a full-time position working Monday to Sunday on a rota basis, with shifts scheduled between 7:45am and 8:45pm.
Start Date: 11th January 2027 (non-negotiable)

Are you a confident communicator with a passion for helping people? Looking for a rewarding opportunity where you can develop your skills, progress your career and make a genuine difference to customers?

We are recruiting for aCustomer Service Executiveto join an established and growing team based in Cosham. This is an excellent opportunity for someone with previous customer service experience who enjoys problem-solving, supporting others and working in a fast-paced environment.

Full training will be provided over an initial 8-week period, giving you the knowledge and confidence to succeed in the role.

What You Will Be Doing:

• Managing a varied caseload of customer enquiries and support requests.
• Providing timely, professional and empathetic assistance to customers in challenging situations.
• Monitoring cases to ensure they progress efficiently and are resolved within agreed timeframes.
• Making informed decisions and identifying when more complex issues need to be escalated.
• Maintaining accurate records and following relevant procedures.
• Working collaboratively with colleagues to deliver a high standard of customer care.

What We Are Looking For:

• Previous customer service experience.
• Excellent written and verbal communication skills.
• Good IT skills and confidence using various systems.
• Strong problem-solving and decision-making abilities.
• A compassionate and customer-focused approach.
• A professional attitude with a strong work ethic.
• Reliability and commitment to completing the full training programme and contracted hours.

Important Information: An interview will be held in-office on 17th November 2027and the successful candidate must be available to start on 11th January 2027. This date is non-negotiable, and applicants must be able to commit to the full training period.

If you are passionate about delivering excellent customer service, have a caring approach and are looking for a long-term opportunity with genuine progression prospects, we would love to hear from you!

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