Customer Service Executive

RE Personnel; Cheltenham; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

25 days' annual leave

Quarterly bonus

Professional development

Recognition programme

Family-friendly policies

Paid sick leave

Employee Assistance Programme

Salary sacrifice schemes

Volunteering day

Job summary

RE Personnel offers an exciting opportunity for a Customer Service Executive in Cheltenham. This role is full-time and permanent, with a business that values its people, supports progression and fosters a friendly environment.

The successful candidate will manage enquiries, process orders and work closely with warehouses and couriers to ensure smooth delivery. Salary ranges from £28,000 to £31,000 depending on experience, plus benefits including generous holiday, bonus schemes, development

Qualifications

• Proven experience within a customer service, sales or customer-facing role.
• A confident and professional telephone manner with excellent communication skills.
• Strong organisational skills with excellent attention to detail.
• Experience handling customer queries, complaints, returns or order-related issues.
• A proactive, adaptable and solutions-focused approach with the ability to learn new systems and processes.

Responsibilities

• Managing customer enquiries via telephone and email, providing a friendly and professional service.
• Processing customer orders accurately and managing them through to delivery.
• Liaising with warehouse teams, couriers and suppliers to ensure orders are fulfilled smoothly.
• Handling customer queries, complaints, damages and returns, resolving issues in a timely manner.
• Keeping customers proactively updated throughout the order journey and supporting the wider team where required.

Skills

Customer service experience

Telephone manners

Organisational skills

Problem solving

Order processing

Job description

Our client, a well-established and growing business within the commercial interiors and construction sector, has a fantastic opportunity for a Customer Service Executive to join their Cheltenham-based team on a full-time, permanent basis following continued growth.

This is a company that genuinely invests in its people, offers excellent opportunities for progression and prides itself on creating a supportive and enjoyable working environment. With a strong reputation in their industry and exciting plans for further growth, this is a great opportunity for someone looking to build a long-term career with a business that values its employees.

The successful Customer Service Executive should have:

• Proven experience within a customer service, sales or customer-facing role
• A confident and professional telephone manner with excellent communication skills
• Strong organisational skills with excellent attention to detail
• Experience handling customer queries, complaints, returns or order-related issues
• A proactive, adaptable and solutions-focused approach with the ability to learn new systems and processes

In this role, the Customer Service Executive will be responsible for:

• Managing customer enquiries via telephone and email, providing a friendly and professional service
• Processing customer orders accurately and managing them through to delivery
• Liaising with warehouse teams, couriers and suppliers to ensure orders are fulfilled smoothly
• Handling customer queries, complaints, damages and returns, resolving issues in a timely manner
• Keeping customers proactively updated throughout the order journey and supporting the wider team where required

Our client is offering the successful Customer Service Executive a salary in the region of £28,000–£31,000 DOE, plus benefits including 25 days' annual leave + bank holidays, quarterly bonus scheme, professional development opportunities, recognition programme, enhanced family-friendly policies, paid sick leave, Employee Assistance Programme, salary sacrifice schemes, one paid volunteering day per year and plenty more.