Customer Service Executive

Planet Recruitment; Kidlington; On-site; GBP 18,000 - 19,000; Full time

Job summary

Planet Recruitment in Yarnton is seeking a Customer Service Executive on a temporary contract through to the end of 2026. Salary is £13-£14 per hour, based on a 37.5 hour week.

You will handle customer inquiries by phone, email and in person, manage and monitor orders, communicate progress and delays, liaise with internal teams and third-party suppliers, and help prepare management reports to improve efficiency.

Qualifications

• Has previous experience in customer service, administration or a similar role.
• Has excellent communication skills.
• Is confident dealing with customers by phone and email.
• Is organised and able to manage multiple tasks.
• Has good attention to detail.
• Can work well as part of a team.
• Takes a proactive approach to solving problems.
• Is comfortable working in a busy environment.

Responsibilities

• Dealing with customers by phone, email and face-to-face.
• Managing and monitoring customer orders.
• Keeping customers updated on order progress and delivery dates.
• Proactively communicating any delays to customers.
• Handling general and order-specific enquiries.
• Liaising with internal teams to ensure customer requirements are met.
• Coordinating with third-party suppliers and stakeholders.
• Processing customer orders through the company system.
• Preparing management reports.
• Supporting the supply chain and dispatch process when required.
• Looking for ways to improve processes and efficiency.

Skills

Customer service experience

Excellent communication skills

Phone and email communication

Organised multitasking

Attention to detail

Team player

Proactive problem solving

Ability to work in busy environment

Job description

Customer Service Executive

Location: Yarnton

Salary: £13-£14 per hour

Hours: 37.5 per week

Job Type: Temporary - Until end of 2026

The Role

You will be responsible for providing a high level of customer service and ensuring customer orders are managed effectively from start to finish.

• Dealing with customers by phone, email and face-to-face
• Managing and monitoring customer orders
• Keeping customers updated on order progress and delivery dates
• Proactively communicating any delays to customers
• Handling general and order-specific enquiries
• Liaising with internal teams to ensure customer requirements are met
• Coordinating with third-party suppliers and stakeholders
• Processing customer orders through the company system
• Preparing management reports
• Supporting the supply chain and dispatch process when required
• Looking for ways to improve processes and efficiency

About You

• Has previous experience in customer service, administration or a similar role
• Has excellent communication skills
• Is confident dealing with customers by phone and email
• Is organised and able to manage multiple tasks
• Has good attention to detail
• Can work well as part of a team
• Takes a proactive approach to solving problems
• Is comfortable working in a busy environment

If you are looking for a varied customer service role with the opportunity to develop your skills, we would love to hear from you.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.