Customer Service Executive

Osborne Appointments; Milton Keynes; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Full training provided

Long-term temporary

Potential for permanent position

Job summary

Osborne Appointments is seeking a Customer Service Executive in Central Milton Keynes to join a professional team. The role is fully office based, Monday to Friday, with an immediate start.

You will handle inbound enquiries via phone and email, maintain accurate records and deliver high‑quality service. Prior customer service experience is essential and training is provided.

Qualifications

• Previous customer service experience is essential in any sector.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and attention to detail.
• Positive, professional and customer-focused attitude.
• Good IT skills and confidence using multiple systems.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Handling inbound customer enquiries via telephone and email.
• Providing a high level of customer service at all times.
• Resolving customer queries efficiently and professionally.
• Managing more complex enquiries with empathy and attention to detail.
• Updating customer records accurately.
• Working collaboratively with colleagues to achieve positive customer outcomes.
• Following company policies, procedures and compliance requirements.

Skills

Customer service

Communication skills

Problem solving

IT skills

Tools

CRM software

Job description

Customer Service Executive

Location: Central Milton Keynes

Working Arrangement: Fully office based

Hours: Full Time, Monday to Friday, 9:00am - 5:00pm (37.5 hours per week)

Salary: £14.77 per hour (£28,801.50 per annum equivalent)

Contract: Long-term temporary, with potential to become permanent

IMMEDIATE START - MONDAY 19TH OCTOBER

Must be available to start on Monday 19th October

Previous customer service experience is essential

An excellent opportunity has arisen for a Customer Service Executive to join our client's successful team in Central Milton Keynes on a long-term temporary basis, with the potential to become permanent.

Who are we?

Our client is a well-established organisation based in Central Milton Keynes, offering a professional, supportive and fast‑paced working environment.

This is a fantastic opportunity for someone who enjoys helping people, solving problems and delivering excellent customer service.

Benefits

• £14.77 per hour
• Monday to Friday office hours
• Full training provided
• Long-term temporary opportunity
• Potential to secure a permanent position
• Opportunity to develop valuable experience within a professional office environment

Duties of a Customer Service Executive

• Handling inbound customer enquiries via telephone and email
• Providing a high level of customer service at all times
• Resolving customer queries efficiently and professionally
• Managing more complex enquiries with empathy and attention to detail
• Updating customer records accurately
• Working collaboratively with colleagues to achieve positive customer outcomes
• Following company policies, procedures and compliance requirements

What we would like from you

• Previous customer service experience is essential, whether gained in retail, hospitality, a contact centre or another customer‑facing role
• Excellent written and verbal communication skills
• Strong problem‑solving skills and attention to detail
• A positive, professional and customer‑focused attitude
• Good IT skills and confidence using multiple systems
• Ability to work effectively in a fast‑paced environment
• A willingness to learn and develop new skillsIf you have a passion for delivering great customer service and are available to start immediately, we'd love to hear from you!