Customer Service Executive

Journey Recruitment Ltd; Wokingham; On-site; GBP 23,000 - 28,000; Full time

Job summary

A successful recruitment firm in Wokingham is looking for a Customer Service Executive. This office-based position offers a salary of up to £28,000 and a range of benefits including a 12% annual bonus and a developed employee support program. The role entails managing stakeholder relationships, processing data, and ensuring compliance in various operational tasks.

Benefits

Annual performance bonus of 12%

Up to 6% pension contribution

25 days leave plus bank holidays

Electric car salary sacrifice scheme

£600 annual personal development budget

£500 referral program

Employee Assistance Program

Free onsite parking

Regular staff events

Responsibilities

• Building and maintaining relationships with stakeholders.
• Processing data match requests and results.
• Using various software, including Microsoft Office and bespoke supplier tools.
• Resolving supplier compliance queries.
• Compliance checking and processing high volume of work.
• Handling customer queries and providing settlement statements.
• Liaising with the Finance team to resolve queries.
• Updating internal management reports.
• Providing data for audits.

Skills

Proficient in Microsoft Office

Great relationship builder

Great communicator

Able to work to deadlines

Productive and positive approach

Great team worker

Job description

Overview

Customer Service Executive role for a successful company based in Wokingham. Office-based position working 8:30-5pm, Monday to Friday, with salary up to £28,000 and benefits including a discretionary 12% annual bonus. This role focuses on administration, coordination and customer service, with responsibilities across administrative duties and stakeholder relationship building.

Location: Wokingham | Department: Office Administration

Responsibilities

• Building and maintaining relationships with stakeholders
• Processing data match requests and results
• Using various software, including Microsoft Office and bespoke supplier tools
• Resolving supplier compliance queries
• Compliance checking and processing high volume of work submitted by the Installers
• Handling customer queries and providing settlement statements
• Compliance checking and completion
• Submission of all jobs from the previous month and submitting by their deadline
• Liaising with the Finance team to resolve queries
• Updating internal management reports
• Providing data for audits

Ideal Candidate / Qualifications

• Be proficient in Microsoft Office
• Be able to work to deadlines
• Be a great relationship builder
• Have a productive and positive approach
• Be a great communicator
• Be a great team worker

Benefits

• Annual performance bonus of 12%
• Up to 6% pension contribution
• 25 days leave, plus bank holidays, increasing to 28 days after 5 years' service
• Electric car salary sacrifice scheme
• £600 annual personal development budget
• £500 referral program
• Employee Assistance Program
• Newly refurbished modern offices with break out and café areas
• Free onsite parking
• Regular staff events