Customer Service Executive

The Best Connection; Redditch; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable service provider in Redditch is seeking a Customer Service Executive to manage incoming calls and coordinate orders. The starting pay is £12.50 per hour, with potential for a permanent position following a successful trial. Duties include answering queries, order analysis, and general administration. Benefits include a friendly work environment, car parking on-site, weekly pay, and 28 days paid annual leave pro-rata. Immediate starts are available.

Benefits

Friendly environment

Car Parking on site

Weekly pay

28 days Paid Annual Leave pro-rata

Pension Contributions

Flexible shift patterns

'Perks at Work'

Qualifications

• Experience in a customer service environment is essential.
• Familiarity with order management and invoicing systems is necessary.

Responsibilities

• Assist and manage incoming calls, providing timely support.
• Coordinate orders for delivery and installation.
• Analyze orders to check for and correct errors.
• Handle invoicing and order entry through online systems.
• Support daily operations with general administration.

Skills

Previous customer service experience

Knowledge of SAP

CRM proficiency

Sage knowledge

Job description

Customer Service Executive required for our client based in Redditch. Immediate starts available - REGISTER TODAY, START TOMORROW. Potential permanent position following a successful trial period. You will need to have previous experience within a similar environment as well as knowledge using programs such as SAP, CRM or Sage.

Duties You'll be responsible for:

• Assist and manage incoming calls, answering any queries in a timely and professional manner.
• Coordinating orders to be delivered, installed and collected by our clients Engineers.
• Order analysis by checking and identifying any errors made on online orders.
• Invoicing and entering of orders via an online system.
• General administration that supports daily activities and duties.

Pay Rate & Shifts:

• Monday - Friday
• 08:00 - 17:00
• £12.50PH

Benefits of working with this company:

• Friendly environment
• Car Parking on site
• Potential Temp to Perm

Other benefits of working for the Best Connection Group Limited include:

• Weekly pay
• 28 days Paid Annual Leave 2025 pro-rata for PAYE (inclusive of statutory holiday)
• Pension Contributions and Online payslips
• Choice of long term, short term and odd days or weekends available
• Flexible shift patterns
• 'Perks at Work'