Customer Service Executive

Job Advert; Milton Keynes; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Full training provided

Long-term temporary opportunity

Potential to become permanent

Job summary

OA Group is advertising a Customer Service Executive role in Central Milton Keynes. The position is a long-term temporary, office-based role with standard hours and training provided.

The ideal candidate will have prior customer service experience and a professional, customer-focused attitude. Graduates are encouraged to apply, even if you do not hold a degree.

Qualifications

• Previous customer service experience is essential
• Excellent written and verbal communication skills
• Strong problem-solving skills and attention to detail
• A positive, professional and customer-focused attitude
• Good IT skills and confidence using multiple systems
• Ability to work effectively in a fast-paced environment
• A willingness to learn and develop new skills
• Graduates are encouraged to apply, although a degree is not required

Responsibilities

• Handling inbound customer enquiries via telephone and email
• Providing a high level of customer service at all times
• Resolving customer queries efficiently and professionally
• Managing more complex enquiries with empathy and attention to detail
• Updating customer records accurately
• Working collaboratively with colleagues to achieve positive customer outcomes
• Following company policies, procedures and compliance requirements

Skills

Customer service experience

Written and verbal communication

Problem solving

Attention to detail

IT skills

Teamwork

Willingness to learn

Education

Graduate welcome, degree not required

Job description

Customer Service Executive

Location: Central Milton Keynes
Working Arrangement: Fully office based
Hours: Full Time, Monday to Friday, 9:00am - 5:00pm (37.5 hours per week)
Salary: £14.77 per hour (£28,801.50 per annum equivalent)
Contract: Long-term temporary, with potential to become permanent

IMMEDIATE START - MONDAY 19TH OCTOBER

• Must be available to start on Monday 19th October


• Previous customer service experience is essential

An excellent opportunity has arisen for a Customer Service Executive to join our client's successful team in Central Milton Keynes on a long-term temporary basis, with the potential to become permanent.

We would particularly welcome applications from graduates looking to take their next step into a professional office environment, as well as individuals with an established customer service background. Whether your experience has been gained in retail, hospitality, a contact centre or another customer-facing environment, we'd love to hear from you!

Who are we?

Our client is a well-established organisation based in Central Milton Keynes, offering a professional, supportive and fast-paced working environment.

This is a fantastic opportunity for someone who enjoys helping people, solving problems and delivering excellent customer service.

Benefits

• £14.77 per hour


• Monday to Friday office hours


• Full training provided


• Long-term temporary opportunity


• Potential to secure a permanent position


• Opportunity to develop valuable experience within a professional office environment

Duties of a Customer Service Executive

• Handling inbound customer enquiries via telephone and email


• Providing a high level of customer service at all times


• Resolving customer queries efficiently and professionally


• Managing more complex enquiries with empathy and attention to detail


• Updating customer records accurately


• Working collaboratively with colleagues to achieve positive customer outcomes


• Following company policies, procedures and compliance requirements

What we would like from you

• Previous customer service experience is essential, whether gained in retail, hospitality, a contact centre or another customer-facing role


• Excellent written and verbal communication skills


• Strong problem-solving skills and attention to detail


• A positive, professional and customer-focused attitude


• Good IT skills and confidence using multiple systems


• Ability to work effectively in a fast-paced environment


• A willingness to learn and develop new skills


• Graduates are encouraged to apply, although a degree is not required

If you have a passion for delivering great customer service and are available to start immediately, we'd love to hear from you!

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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency/business. Your application will be considered in competition with others and we will contact you within 3 working days.