Customer Service

Lawrence Dean Recruitment; Buntingford; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Annual bonus

26 days' holiday plus bank holidays

Competitive pension scheme

Healthcare support

Death in Service benefit

Free on-site parking

Regular team social events

Excellent training and professional de

Genuine long-term career progression

Job summary

INDCORE in the United Kingdom is hiring a Customer Service Executive to deliver high-quality service across phone and face-to-face interactions. You will build relationships, handle enquiries, and process account changes with accuracy, supported by comprehensive training and clear progression paths.

The role suits individuals starting their careers who are personable, keen to learn, and motivated to develop within a friendly, professional team.

Qualifications

• A minimum of 5 GCSEs at grades 9–4/A–C, or equivalent.
• Previous customer service or people-facing experience would be advantageous but isn't essential.
• Good Microsoft Office skills.

Responsibilities

• Handling customer enquiries over the phone and face-to-face.
• Building strong and lasting relationships with customers.
• Processing customer requests and account changes accurately.
• Understanding individual customer requirements and providing appropriate support.
• Helping customers with more complex queries and resolving issues.
• Identifying opportunities to introduce additional products and services.
• Maintaining accurate customer records.
• Developing knowledge to provide a professional and knowledgeable service.
• Working as part of a supportive team to deliver an excellent customer experience.

Skills

Customer service

Communication

Relationship building

Problem solving

Attention to detail

Organisation

Initiative

Education

GCSEs (5+)

Tools

Microsoft Office

Job description

Are you at the start of your career and looking for an opportunity where you can learn, develop and build a genuine long-term career?

Perhaps you have experience in retail, hospitality, customer service or another people-focused role and are ready to move into a professional office environment. You don't need previous industry experience we're looking for someone personable, confident and keen to learn.

Our client is a highly reputable organisation offering excellent training, ongoing development and the opportunity to build a successful career within a friendly and professional team.

About the Customer Service Executive Role

As a Customer Service Executive, you'll build relationships with customers, support them with a range of enquiries and ensure they receive a consistently high level of service. You'll receive comprehensive training to develop your knowledge and confidence, with the opportunity to take on more responsibility and progress your career as your experience grows.

Customer Service Executive Benefits

• £25,000 £28,000 depending on experience
• Annual bonus
• 26 days' holiday plus bank holidays
• Monday to Friday, 9:00am 5:00pm
• Competitive pension scheme
• Healthcare support
• Death in Service benefit
• Free on-site parking
• Regular team social events
• Excellent training and professional development
• Genuine long-term career progression

Customer Service Executive Job Overview

• Handling customer enquiries over the phone and face-to-face
• Building strong and lasting relationships with customers
• Processing customer requests and account changes accurately
• Understanding individual customer requirements and providing appropriate support
• Helping customers with more complex queries and resolving issues
• Identifying opportunities to introduce additional products and services
• Maintaining accurate customer records
• Developing your knowledge to provide a professional and knowledgeable service
• Working as part of a supportive team to deliver an excellent customer experience

Customer Service Executive Skills & Experience Required

• Previous customer service or people-facing experience would be advantageous but isn't essential
• A friendly, confident and professional manner
• Excellent communication and relationship-building skills
• A genuine willingness to learn and develop
• Strong organisation and attention to detail
• Confidence using your initiative and solving problems
• A minimum of 5 GCSEs at grades 9–4/A–C, or equivalent
• Good Microsoft Office skills
• Full UK driving licence and access to a car due to the office location

This Customer Service Executive opportunity would particularly suit someone looking to take their first steps into a professional career with an organisation that can offer excellent training, development and long-term progression.

INDCORE