Customer Service Advisor

Huntress; Redhill; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Bonus scheme (£200/month average)

Private medical cover

Gym membership

25 days holiday + 5 bank holidays +生日休

Free on-site parking

Career development opportunities

Job summary

Huntress is recruiting a Customer Service Advisor / Sales Support in Redhill. You will join a friendly team in modern offices, delivering excellent customer service while supporting the wider sales operation.

This is a varied role focused on building relationships, resolving queries, and ensuring smooth order processing. Ideal candidates have office-based customer service experience, strong communication skills, and good IT literacy.

Qualifications

• Office-based customer service experience
• Confident with telephone and email enquiries
• Strong attention to detail and communication
• Ability to multitask in a busy environment

Responsibilities

• Process customer orders accurately and efficiently
• Handle enquiries from customers and suppliers by phone and email
• Build relationships and provide a high level of service
• Respond to queries and resolve issues promptly
• Liaise with suppliers and internal teams to ensure smooth orders
• Update customer and order data on internal systems
• Assist with general sales administration and team support
• Keep customer records accurate and up to date

Skills

Customer service

Telephone support

Email enquiries

Attention to detail

Communication skills

IT literacy

Job description

Customer Service Advisor / Sales Support

Full Time | Permanent | Redhill

£27000 plus Bonus

Are you an experienced Customer Service professional looking for your next opportunity? A fantastic opportunity has arisen to join a well-established and growing business based on the outskirts of Redhill.

You will be joining a friendly and supportive team in modern offices, providing excellent customer service while supporting the wider sales operation. This is a varied role where no two days are the same, making it ideal for someone who enjoys building relationships, resolving queries and keeping things running smoothly.

Key Responsibilities:

• Processing customer orders accurately and efficiently
• Handling incoming customer and supplier enquiries by telephone and email
• Building strong relationships with customers and providing a high level of service
• Responding to queries, resolving issues and keeping customers updated
• Liaising with suppliers and internal teams to ensure orders are processed smoothly
• Updating customer and order information on internal systems
• Assisting with general sales administration and supporting the wider team
• Ensuring all customer records and information are kept accurate and up to date

About You:

You will have previous office-based customer service experience and be confident handling both telephone and email enquiries. You will have excellent attention to detail, strong communication skills and a positive, proactive approach to your work.

You will be comfortable working in a busy environment, able to manage multiple tasks and confident dealing with customers, suppliers and colleagues. A good level of IT literacy and the ability to learn new systems are also important.

Benefits:

• Monday to Friday, 9:00am - 5:30pm with a 1-hour lunch
• 25 days holiday, increasing to 30 days with service
• Bank holidays plus your birthday off
• Bonus scheme - averaging £200 per month
• Free on-site parking
• Private medical cover
• Gym membership and additional wellbeing benefits
• Ongoing training and career development opportunities

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.