Customer Service Administrator

Office Angels; Yeovil; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Generous Holiday Allowance

Comprehensive Health Coverage

Cycle to Work Scheme

Pension Plan 6% employer / 2% employee

Job summary

Office Angels in Yeovil is seeking a Customer Service Administrator to handle customer queries by telephone and email with accuracy and courtesy. You will maintain records and provide knowledgeable service, ensuring professional interactions with customers and colleagues.

The role offers a Monday–Friday routine in a small team, focusing on order processing, data updates, and proactive customer care across the business.

Qualifications

• Experience in customer service in an office, hospitality or retail environment.
• Ability to work effectively under pressure and meet deadlines.
• Excellent communication skills at all levels.
• Team player who can also work independently.
• Strong IT skills for admin tasks and record updates.

Responsibilities

• Provide high standards of service and support to customers over the phone and by email.
• Act as a key interface between the company and customers, handling queries, orders and complaints.
• Notify customers and Key Account Managers about deliveries.
• Place and progress product orders.
• Perform general administrative duties, including price updates and posting sales leads.

Skills

Customer service

Under pressure

Communication

Team player

IT skills

Job description

Are you passionate about delivering exceptional customer service? Do you value stability and the routine of a Monday to Friday role? If so, we have the perfect opportunity for you to join our client's team as a Customer Service Administrator!

Job Details

Job Title: Customer Service Administrator

Location: Yeovil, Somerset

Salary: £26,000 PA

Hours: 8.30am to 5pm Monday to Thursday and 8.30am to 4.30pm on Friday.

Benefits

• Generous Holiday Allowance: Enjoy 26 days of holiday per year, plus bank holidays, giving you plenty of time to relax and recharge.
• Comprehensive Health Coverage: Benefit from critical illness cover, death in service protection, and company sick pay, providing you and your family with peace of mind.
• Cycle to Work Scheme: Take advantage of the cycle to work scheme, promoting a healthy lifestyle and a greener commute.
• Attractive Pension Plan: Secure your future with the pension plan, where the employer contributes 6% and the employee contributes 2%.

The Role

Join a small and friendly team of 5, where you will provide high standards of service and support to prospective, new, and existing customers over the telephone and by email. You will enjoy problem solving, solution seeking and providing customers with a knowledgeable service.

Key Responsibilities

• Provide high standards of service and support to prospective, new, and existing customers over the telephone.
• Act as a key interface between the company and their customers, handling queries, orders, and complaints.
• Notify customers and Key Account Managers about deliveries.
• Place and progress product orders.
• Perform general administrative duties, including price updates and posting sales leads.

Skills & Experience

• Excellent customer service experience, gained in an office, hospitality or retail
• Ability to work effectively under pressure and meet tight deadlines.
• Excellent communication skills at all levels.
• A team player with the ability to work independently.
• Strong IT skills

If you are a motivated individual who values stability and routine, and has a passion for customer service, we would love to hear from you!

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.