Customer Service Executive

Office Angels; West of England; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

20 days annual leave

Bank holidays

Birthday off

Employer pension contribution (up to 5

Job summary

Office Angels in Bristol City Centre is hiring a Customer Service Executive to manage orders and coordinate deliveries. The role is hybrid, full-time, with an immediate start and a 12-month contract, offering £27,500 per year.

You will handle orders by phone and email, maintain CRM records, and provide exceptional service throughout the order process.

Qualifications

• Experience processing customer orders accurately and efficiently.
• Proven ability to handle orders via phone and email with professionalism.
• Strong attention to detail and data accuracy in records.
• Comfort with IT tools and using computer systems daily.

Responsibilities

• Process customer orders accurately and efficiently.
• Take orders via telephone and email.
• Arrange and coordinate deliveries.
• Maintain accurate customer records in the CRM system.

Skills

Order processing

Phone orders

Email orders

Delivery coordination

Attention to detail

IT skills

Customer service

Tools

CRM system

Job description

Customer Service Executive

Bristol City Centre

£27,500 per annum

Full-time | Immediate Start Available

Hybrid Role

12 Month Contract

About the Company

Our client is a well-established manufacturing business that produces and delivers food packaging solutions to a wide range of companies across the UK. They are looking for a Customer Service Executive to join their friendly and supportive team based in central Bristol.

The Role

As a Customer Service Executive, you will play a key role in ensuring customers receive an excellent service throughout the order process. You will be responsible for processing orders, coordinating deliveries, and providing support via phone and email.

Key Responsibilities

• Processing customer orders accurately and efficiently
• Taking orders via telephone and email
• Arranging and coordinating deliveries
• Maintaining accurate customer records on the CRM system

Skills Required

• Previous order processing experience
• Experience taking orders via phone and emailAbility to arrange and coordinate deliveries
• Strong attention to detail
• Good IT skills and confidence using computer systems
• Excellent communication and customer service skills

Experience Desired

• Previous experience using a CRM system
• Customer service, call centre, or telephony-based experience
• Experience working in a fast-paced environment

Working Hours

Choose between:

• 7:00am - 3:30pm or
• 8:00am - 4:30pm

Benefits

• 20 days annual leave plus bank holidays
• Additional week off during the Christmas shutdown
• Your birthday off every year
• Up to 5% employer pension contribution
• Immediate start available

Office Angels is an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.