Customer Service Executive

Morepeople 01780; Yate; On-site; GBP 21,000 - 27,000; Full time

Job summary

Morepeople is seeking a Customer Service Executive for a 6-month FTC in Yate, Bristol. You will be at the heart of delivering excellent service to existing and potential clients, handling orders and queries with a confident phone manner.

This on-site role requires strong communication, the ability to build rapport, and a proactive approach to problem-solving within a team.

Qualifications

• Previous experience in customer service, ideally within manufacturing or similar.
• Strong communication skills and ability to build rapport with clients.
• Confident phone manner and comfortable handling customer queries.

Responsibilities

• Provide exceptional customer service by prioritising customer needs, ensuring a positive and supportive experience at all times.
• Accurately process and acknowledge customer orders, ensuring timely delivery and satisfaction.
• Handle and resolve customer queries and requests, with proactive problem-solving.
• Communicate lead times, order statuses and issues affecting delivery clearly.
• Maintain digital and physical files compliant with audit standards and accessible for internal use.

Skills

Customer service experience

Communication skills

Phone handling

Teamwork

Job description

Customer Service Executive ( 6 months FTC)

Our client is a dynamic, forward-thinking organisation that prioritises the personal growth and development of its employees. They're all about creating a fantastic work environment, and now they are looking for a motivated Customer Service Executive to join their growing team.

The Role

We are looking for a dedicated and customer-focused individual who is confident on the phone and has a talent for building relationships. As part of the team, you'll be at the heart of providing excellent service to existing and potential clients.

Main Responsibilities

• Provide exceptional customer service by prioritising customer needs, ensuring a positive and supportive experience at all times.
• Accurately process and acknowledge customer orders, ensuring timely delivery and customer satisfaction.
• Handle and resolve customer queries and requests, demonstrating a proactive approach to problem-solving.
• Communicate lead times, order statuses, and any issues affecting delivery or product availability in a timely and clear manner.
• Ensure all digital and physical files are accurately maintained, compliant with audit standards, and easily accessible for internal use.

Required

• Previous experience in customer service, ideally within the manufacturing sector or similar.
• Strong communication skills with the ability to build rapport and trust with clients.
• Confident phone manner and comfortable handling customer queries.
• Ability to work within a team while maintaining individual accountability.

Location

Yate, Bristol (onsite position)