Customer Service Executive

Dynamite Recruitment; Eastleigh; Hybride; GBP 26 000 - 32 000; Plein temps

Résumé du poste

Dynamite Recruitment is partnering with a reputable Eastleigh-based organisation to recruit a Customer Service Executive on a 12-week temporary assignment with the potential to go permanent.

The role involves handling calls, emails, live chat and social media inquiries, updating CRM records, and coordinating with internal teams to resolve issues. Training period is in-office for 4-6 weeks, after which hybrid work is available.

Qualifications

• Previous experience in customer service or contact centre settings.
• Confident communicator with strong written and verbal skills.
• Able to manage multiple channels (phone, email, social media).
• Excellent administration and IT skills including Microsoft Office.
• Available to start immediately and commit to training in-office (4-6 weeks).

Responsabilités

• Handle inbound and outbound customer calls with prompt, professional support.
• Respond to inquiries via email, live chat and social media channels.
• Take ownership of queries and deliver timely, accurate resolutions.
• Coordinate with internal departments and third-party partners to follow up on requests.
• Update customer records and manage CRM documentation.
• Support general admin tasks to keep the department running smoothly.
• Maintain a consistently high level of service in every interaction.

Connaissances

Customer service experience

Communication skills

Multi-channel support

IT skills / Microsoft Office

Immediate start

Outils

Microsoft Office

Description du poste

Customer Service Executive

Location: Eastleigh (Hybrid available after 4-6 weeks of training )
Salary:£15.00 per hour(£29000)
Hours: Monday to Friday, 37 hours per week (8:00am-5:30pm on a rota, occasional Thursday until 7pm once every 6 weeks with time off in lieu)
Start Date:7th August 2026
Contract: 12-week temporary assignment with potential to remain permanent

About the Role

Dynamite Recruitment is proud to be partnering with a highly reputable organisation based in Eastleigh. Due to continued growth, they are seeking a enthusiastic Customer Service Executive’a to join their friendly and professional team.

This is an excellent opportunity for someone who thrives in a fast-paced customer-focused environment and enjoys delivering high-quality service across a range of communication channels.
As a Customer Service Executive you will be responsible

• Handle inbound and outbound customer calls, providing prompt, professional, and empathetic support.
• Respond to customer enquiries via email, live chat, and social media channels including Facebook, Twitter, and Trustpilot.
• Take ownership of queries and ensure timely and accurate resolutions.
• Liaise with internal departments and third-party partners to follow up on requests or elevate issues as needed.
• Update customer records, manage legal documentation, and maintain accurate information in the internal CRM system.
• Support general administration tasks to ensure the smooth running of the department.
• Consistently deliver excellent service, maintaining a positive and professional approach in every interaction.

The Ideal Candidate

• Previous experience in customer service, call handling, or contact centre environments are ideally required
• Confident communicator with strong written and verbal skills.
• Comfortable managing multiple customer channels (phone, email, and social media).
• Excellent administration and IT skills, including Microsoft Office.
• A proactive problem-solver who enjoys working as part of a supportive team.
• Able to start immediately and commit to the initial training period in-office (4-6 weeks).

Why Join?

• Excellent team culture and supportive environment.
• Hybrid working after training (2-3 days in the office).
• Opportunity for progression to a fixed-term role with increased pay.
• Be part of a growing organisation that values customer satisfaction and employee development.