Customer Experience Specialist — Hybrid After Training

Dynamite Recruitment; Eastleigh; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Dynamite Recruitment is partnering with a reputable Eastleigh-based organisation to recruit a Customer Service Executive on a 12-week temporary assignment with the potential to go permanent.

The role involves handling calls, emails, live chat and social media inquiries, updating CRM records, and coordinating with internal teams to resolve issues. Training period is in-office for 4-6 weeks, after which hybrid work is available.

Qualifications

• Previous experience in customer service or contact centre settings.
• Confident communicator with strong written and verbal skills.
• Able to manage multiple channels (phone, email, social media).
• Excellent administration and IT skills including Microsoft Office.
• Available to start immediately and commit to training in-office (4-6 weeks).

Responsibilities

• Handle inbound and outbound customer calls with prompt, professional support.
• Respond to inquiries via email, live chat and social media channels.
• Take ownership of queries and deliver timely, accurate resolutions.
• Coordinate with internal departments and third-party partners to follow up on requests.
• Update customer records and manage CRM documentation.
• Support general admin tasks to keep the department running smoothly.
• Maintain a consistently high level of service in every interaction.

Skills

Customer service experience

Communication skills

Multi-channel support

IT skills / Microsoft Office

Immediate start

Tools

Microsoft Office

Job description

Dynamite Recruitment is partnering with a reputable Eastleigh-based organisation to recruit a Customer Service Executive on a 12-week temporary assignment with the potential to go permanent.

The role involves handling calls, emails, live chat and social media inquiries, updating CRM records, and coordinating with internal teams to resolve issues. Training period is in-office for 4-6 weeks, after which hybrid work is available.