Customer Contact Advisor

JobsTrackR; West Boldon; On-site; GBP 36,000 - 42,000; Full time

Job summary

JobsTrackR in Eastleigh is seeking a Customer Contact Advisor to act as the first point of contact for customers via telephone, email and webchat, delivering high-quality service and resolving enquiries efficiently.

The role involves handling inquiries in a fast-paced environment, updating records in internal systems, and working with colleagues to meet team objectives. Immediate start and full training provided.

Qualifications

• Excellent communication and customer service skills.
• Enjoy helping people and delivering a positive customer experience.
• Confident using computers and learning new systems.
• Good problem-solving skills and attention to detail.
• Works well as part of a team.
• Can adapt to changing priorities in a busy environment.
• Previous contact centre experience is beneficial but not essential, as training will be provided.

Responsibilities

• Respond to customer enquiries via phone, email, and webchat.
• Deliver outstanding customer service in a fast-paced environment.
• Resolve customer queries and identify the most appropriate solutions.
• Accurately update customer records and use internal systems.
• Work collaboratively with colleagues to achieve team objectives.
• Maintain a calm and professional approach when dealing with challenging situations.

Skills

Communication skills

Customer service

Computer literacy

Problem solving

Attention to detail

Teamwork

Adaptability

Job description

Customer Contact Advisor

Location: Eastleigh
Pay Rate: £19.83 per hour (Umbrella PAYE)
Hours: 37 hours per week
Start Date: Immediate

We are currently recruiting for a Customer Contact Advisor to join a busy and friendly customer service team based in Eastleigh. This is an excellent opportunity for someone with strong customer service skills looking for an immediate start.

The Role

As a Customer Contact Advisor, you will be the first point of contact for customers, providing an excellent service across telephone, email, and webchat. You will handle enquiries efficiently, resolve customer issues and ensure every interaction is dealt with professionally and empathetically.

Key Responsibilities

• Respond to customer enquiries via phone, email, and webchat.
• Deliver outstanding customer service in a fast-paced environment.
• Resolve customer queries and identify the most appropriate solutions.
• Accurately update customer records and use internal systems.
• Work collaboratively with colleagues to achieve team objectives.
• Maintain a calm and professional approach when dealing with challenging situations.

About You

We are looking for someone who:

• Has excellent communication and customer service skills.
• Enjoys helping people and delivering a positive customer experience.
• Is confident using computers and learning new systems.
• Has good problem-solving skills and attention to detail.
• Works well as part of a team.
• Can adapt to changing priorities in a busy environment.
• Previous contact centre experience is beneficial but not essential, as full training will be provided.

Working Hours

• Monday to Friday
• 8:30am – 5:00pm
• One late finish until 7:00pm on Thursdays on a rota basis
• No weekend or bank holiday working

If you're looking for a rewarding customer service role with an immediate start, we'd love to hear from you.