Customer Service Executive

Morgan Jones Recruitment Consultants; Stone Cross; Hybrid; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary up to £37,000

Great organisation reputation

Supportive team culture

Cross-functional exposure

Impact on customer experience

Job summary

Morgan Jones Recruitment Consultants in Sandwich, Kent (Hybrid) is seeking a motivated Customer Service Executive to deliver exceptional customer experiences, resolve enquiries and build strong relationships with customers, healthcare professionals and internal stakeholders.

As part of a busy team you will be the first point of contact by phone and email, investigate and resolve issues, maintain accurate records and contribute to ongoing improvements while following established procedures.

Qualifications

• Proven experience delivering exceptional customer service.
• Experience managing complaints and challenging customer conversations.
• Excellent verbal and written communication skills.
• Strong organisational and problem-solving abilities.
• Ability to prioritise workloads in a fast-paced environment.
• High level of accuracy and attention to detail.

Responsibilities

• Act as the first point of contact for customer enquiries via telephone and email.
• Deliver a professional, empathetic and customer-focused service.
• Investigate and resolve customer queries, complaints and escalations.
• Liaise with internal departments to coordinate effective solutions.
• Maintain accurate customer records and order information.
• Escalate complex issues when required.
• Adhere to established procedures and compliance requirements.
• Identify opportunities to improve customer experience and processes.
• Support wider customer service and operational activities.

Skills

Customer service

Communication skills

Problem solving

Organisation

Attention to detail

Teamwork

Multi-system usage

Education

GCSE Maths & English

Tools

CRM systems

Microsoft Office

Job description

Join a leading organisation supporting healthcare customers across the UK. Deliver exceptional customer service, resolve complex enquiries, build strong stakeholder relationships and develop valuable expertise in a fast-paced, purpose-driven environment.

Customer Service Executive

Location: Sandwich, Kent (Hybrid)
Contract: 12 Months
Salary: Up to £37,000 per annum

Put Customers at the Heart of Every Interaction

Our client is seeking a motivated and customer-focused Customer Service Executive to join their established team. This is an excellent opportunity for an experienced customer service professional who enjoys problem-solving, building relationships and delivering outstanding customer experiences.

Working within a busy and collaborative environment, you will become a trusted point of contact for customers, healthcare professionals and internal stakeholders, ensuring enquiries are handled professionally, efficiently and in line with company procedures.

Why Join Our Client?

• Hybrid working arrangement
• Competitive salary up to £37,000
• Opportunity to work within a highly respected organisation
• Supportive and collaborative team culture
• Exposure to multiple business functions and stakeholders
• Chance to make a genuine impact on customer experience

Key Responsibilities

• Act as the first point of contact for customer enquiries via telephone and email
• Deliver a professional, empathetic and customer-focused service
• Investigate and resolve customer queries, complaints and escalations
• Liaise with internal departments to coordinate effective solutions
• Maintain accurate customer records and order information
• Escalate complex issues when required
• Adhere to established procedures and compliance requirements
• Identify opportunities to improve customer experience and processes
• Support wider customer service and operational activities

What We're Looking For

• Proven experience delivering exceptional customer service
• Experience managing complaints and challenging customer conversations
• Excellent verbal and written communication skills
• Strong organisational and problem-solving abilities
• Ability to prioritise workloads in a fast-paced environment
• High level of accuracy and attention to detail
• Confident using multiple systems simultaneously
• GCSE Maths and English (or equivalent)
• Team-focused with a flexible and proactive approach

Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.