Hybrid Customer Service Executive | Fast-Paced Support

Dynamite Recruitment; Eastleigh; Hybrid; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Hybrid work after training

Job summary

Dynamite Recruitment is partnering with a reputable Eastleigh organisation to recruit a Customer Service Executive. You will manage customer interactions across phone, email, live chat and social channels, delivering high-quality service with accuracy and timeliness.

The role begins with 12 weeks temporary assignment and potential for permanency. Hybrid working is available after training; you will handle records in the CRM, support administration tasks, and collaborate with multiple departments

Qualifications

• Previous experience in customer service or contact centre environments is desirable.
• Confident communicator with strong written and verbal skills.
• Comfortable managing multiple channels (phone, email, social).
• Proficient in Microsoft Office and basic IT tasks.

Responsibilities

• Handle inbound and outbound customer calls with empathy and professionalism.
• Respond to enquiries via email, live chat, and social media channels.
• Take ownership of queries and provide timely resolutions.
• Liaise with internal teams and partners to follow up requests or escalate issues.

Skills

Call handling

Multi-channel support

Communications

Microsoft Office

Problem solving

Tools

CRM system

Job description

Dynamite Recruitment is partnering with a reputable Eastleigh organisation to recruit a Customer Service Executive. You will manage customer interactions across phone, email, live chat and social channels, delivering high-quality service with accuracy and timeliness.

The role begins with 12 weeks temporary assignment and potential for permanency. Hybrid working is available after training; you will handle records in the CRM, support administration tasks, and collaborate with multiple departments