Customer Service Coordinator

Dynamite Recruitment; Eastleigh; Hybrid; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Hybrid work after training

Job summary

Dynamite Recruitment is partnering with a reputable Eastleigh organisation to recruit a Customer Service Executive. You will manage customer interactions across phone, email, live chat and social channels, delivering high-quality service with accuracy and timeliness.

The role begins with 12 weeks temporary assignment and potential for permanency. Hybrid working is available after training; you will handle records in the CRM, support administration tasks, and collaborate with multiple departments

Qualifications

• Previous experience in customer service or contact centre environments is desirable.
• Confident communicator with strong written and verbal skills.
• Comfortable managing multiple channels (phone, email, social).
• Proficient in Microsoft Office and basic IT tasks.

Responsibilities

• Handle inbound and outbound customer calls with empathy and professionalism.
• Respond to enquiries via email, live chat, and social media channels.
• Take ownership of queries and provide timely resolutions.
• Liaise with internal teams and partners to follow up requests or escalate issues.

Skills

Call handling

Multi-channel support

Communications

Microsoft Office

Problem solving

Tools

CRM system

Job description

Customer Service Executive
Location: Eastleigh (Hybrid available after 4-6 weeks of training )
Salary:£15.00 per hour(£29000)
Hours: Monday to Friday, 37 hours per week (8:00am-5:30pm on a rota, occasional Thursday until 7pm once every 6 weeks with time off in lieu)
Start Date:19th October 2026
Contract: 12-week temporary assignment with potential to remain permanent in this role

About the Role
Dynamite Recruitment is proud to be partnering with a highly reputable organisation based in Eastleigh. Due to continued growth, they are seeking a enthusiastic Customer Service Executive’a to join their friendly and professional team.

This is an excellent opportunity for someone who thrives in a fast-paced customer-focused environment and enjoys delivering high-quality service across a range of communication channels.

As a Customer Service Executive you will be responsible

• Handle inbound and outbound customer calls, providing prompt, professional, and empathetic support.
• Respond to customer enquiries via email, live chat, and social media channels including Facebook, Twitter, and Trustpilot.
• Take ownership of queries and ensure timely and accurate resolutions.
• Liaise with internal departments and third-party partners to follow up on requests or escalate issues as needed.
• Update customer records, manage legal documentation, and maintain accurate information in the internal CRM system.
• Support general administration tasks to ensure the smooth running of the department.
• Consistently deliver excellent service, maintaining a positive and professional approach in every interaction.

The Ideal Candidate

• Previous experience in customer service, call handling, or contact centre environments are ideally required
• Confident communicator with strong written and verbal skills.
• Comfortable managing multiple customer channels (phone, email, and social media).
• Excellent administration and IT skills, including Microsoft Office.
• A proactive problem-solver who enjoys working as part of a supportive team.
• Able to start immediately and commit to the initial training period in-office (4-6 weeks).

Why Join?

• Excellent team culture and supportive environment.
• Hybrid working after training (2-3 days in the office).
• Opportunity for progression to a fixed-term role with increased pay.
• Be part of a growing organisation that values customer satisfaction and employee development.