Customer Service Executive

Howett Thorpe; Farnborough; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Hybrid working

Fantastic team culture

Full training provided

Modern Farnborough offices

Immediate start available

Job summary

Howett Thorpe is seeking a Customer Service Executive in Farnborough for a temporary contract with hybrid working. You will handle customer enquiries, assist with bookings, and deliver outstanding service across multiple channels.

The role emphasizes problem-solving, accurate record-keeping, and maintaining a positive customer experience in a fast-paced travel environment. Immediate start is available as the project runs until December.

Qualifications

• Previous customer service experience.
• Excellent communication and relationship-building skills.
• A positive, proactive, and professional approach.
• Strong attention to detail and organisational skills.
• Confidence using multiple systems and managing a busy workload.
• A team player who enjoys helping people and solving problems.

Responsibilities

• Handle a variety of enquiries across multiple channels.
• Provide prompt, professional, and friendly support.
• Help customers with booking and travel-related queries.
• Resolve issues efficiently and maintain accurate records.
• Ensure every interaction leaves a positive and lasting impression.

Skills

Customer service experience

Communication skills

Proactive approach

Attention to detail

Organisational skills

Systems proficiency

Team player

Job description

Are you a people person with a passion for delivering outstanding customer service? Looking for a role where you can make a real difference while working for a well-known and exciting travel business?

We’re recruiting Temporary Customer Service Executives to join a thriving team based in Farnborough. This is a fantastic opportunity to gain experience with a respected travel brand, working in a friendly, supportive environment with the flexibility of hybrid working.

Location: Farnborough | Hybrid Working

Term: Temporary Contract Until December

Customer Service Executive – The Role

As a Customer Service Executive, you will play a key role in delivering an exceptional customer experience for a leading travel brand. Acting as the first point of contact for customers, you will handle a variety of enquiries, providing prompt, professional, and friendly support across multiple channels. Working in a fast-paced and collaborative environment, you will help customers with booking and travel-related queries, resolve issues efficiently, maintain accurate records, and ensure every interaction leaves a positive and lasting impression. This is an excellent opportunity for someone who enjoys helping people, thrives on problem-solving, and takes pride in delivering outstanding service.

What We’re Looking For in a Customer Service Executive

• Previous customer service experience
• Excellent communication and relationship-building skills
• A positive, proactive, and professional approach
• Strong attention to detail and organisational skills
• Confidence using multiple systems and managing a busy workload
• A team player who enjoys helping people and solving problems

What’s in It for You?

• Hybrid working
• Fantastic team culture
• Full training provided
• Modern Farnborough offices
• Opportunity to work for an exciting travel brand
• Valuable experience to enhance your CV
• Immediate start available

If you’re available to commit to a temporary assignment until December and are looking for a role with a company that genuinely values its people and customers, we’d love to hear from you.