Customer Service Executive

SRG; Stone Cross; Hybrid; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Job summary

SRG is seeking a Customer Service Executive to join its customer operations team in the United Kingdom. You will provide front-line support to customers, healthcare professionals, and internal colleagues, ensuring enquiries are managed efficiently, professionally, and compliantly.

The role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and is committed to delivering outstanding service with a collaborative, cross-functional approach.

Qualifications

• Proven track record of delivering exceptional customer service.
• Experience handling difficult conversations, complaints and escalations.
• Excellent verbal and written communication skills.
• Ability to work across multiple priorities in a fast-paced environment.

Responsibilities

• Act as the first point of contact for customers, healthcare professionals and internal stakeholders.
• Respond to enquiries professionally, accurately and empathetically.
• Manage complaints, complex queries and customer escalations.
• Build and maintain strong customer relationships.
• Deliver a consistently high-quality customer experience.

Skills

Verbal communication

Written communication

Customer empathy

Organisation & multi-tasking

Problem solving

Education

GCSE Maths & English

Tools

CRM software

Microsoft Office

Job description

Rate: Competitive hourly rate (dependent on experience)

Put Customers at the Heart of Every Interaction

Do you enjoy solving problems, building relationships, and making a real difference for customers?

We are seeking a highly motivated Customer Service Executive to join a dynamic customer operations team. In this role, you will provide front-line support to customers, healthcare professionals, and internal colleagues, ensuring enquiries are managed efficiently, professionally, and compliantly.

This opportunity is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and is committed to delivering outstanding service at every interaction.

Why This Role Matters

As a Customer Service Executive, you will play a vital role in supporting customers and stakeholders across complex supply and service operations. You will act as a trusted point of contact, resolving enquiries, managing escalations, and helping deliver a seamless customer experience.

This is much more than a traditional contact centre role. You will become a subject matter expert and collaborate with multiple internal teams to ensure customers receive timely and effective support.

Key Responsibilities

• Act as the first point of contact for customers, healthcare professionals, and internal stakeholders.
• Respond to enquiries professionally, accurately, and empathetically.
• Manage complaints, complex queries, and customer escalations.
• Build and maintain strong customer relationships.
• Deliver a consistently high-quality customer experience.

Problem Solving & Customer Advocacy

• Investigate customer concerns and identify effective resolutions.
• Work cross-functionally to support customer requirements.
• Identify trends and insights that help improve service delivery.
• Escalate issues appropriately when required.
• Follow established processes, procedures, and service standards.

Supporting Operational Excellence

• Maintain compliance with company policies and procedures.
• Contribute to continuous improvement initiatives.
• Share customer feedback and insights to support business improvements.

Candidate Requirements

• Proven track record of delivering exceptional customer service.
• Experience handling difficult conversations, complaints, and escalations.
• Excellent verbal and written communication skills.
• Ability to build rapport, trust, and credibility with customers and stakeholders.
• Strong organisational and problem-solving skills.
• Experience managing multiple priorities and systems simultaneously.
• High level of accuracy and attention to detail.

Additional Requirements

• GCSE (or equivalent) in Maths and English.
• Ability to work effectively within a collaborative team environment.
• Strong compliance and quality-focused mindset.
• Flexible and adaptable approach to business needs.

What's on Offer?

• Opportunity to join a respected organisation supporting customers within a regulated environment.
• Hybrid working arrangement.
• Collaborative and supportive team culture.
• Exposure to cross-functional business operations.
• 12-month contract with competitive pay and valuable industry experience.