Customer Service Executive

Travail Employment Group; Corby; On-site; GBP 29,000; Full time

Job summary

A specialist machinery supplier is seeking a Customer Service Executive to join their team in Corby, UK. You will support the Contracts & Business Development Manager by managing customer queries, processing contracts, and preparing quotations. The role offers a permanent position with immediate start and benefits like 33 days paid holiday, healthcare, and a friendly team environment. Ideal candidates will have a strong knowledge of CRM systems and effective communication skills.

Benefits

33 days paid holiday

Healthcare and Life Insurance

Pension

Friendly team environment

Qualifications

• Experience in customer account administration or sales support, preferably in manufacturing or engineering.
• Strong communication skills and a confident telephone manner.
• Familiarity with CRM systems and database management.

Responsibilities

• Costing and preparing quotations for customers.
• Managing customer queries effectively.
• Processing contracts on CRM system.
• Collating data for reporting.
• Assisting with marketing projects.

Skills

Good working knowledge of databases/CRM systems

Excellent communicator

Experience in customer account administration

Tools

Microsoft Excel

Job description

Customer Service Executive

£29,000 pa, NN17 4AN, 33 days leave, 9am – 5pm M‑F, Healthcare, Life Insurance, Parking, Training, Permanent, Immediate Start

Overview

Due to continued success a brand new opportunity has arisen to join a head office location of a niche specialist machinery supplier as a Customer Service Executive to expand their commercial team. You will be working directly with the Contracts & Business Development Manager, working closely with the wider commercial team daily.

Responsibilities

• Costing/preparing, distributing and following up quotation to existing and prospect customers, ensuring all data is correct and present in CRM system
• Provide excellent customer services, by effectively and efficiently managing questions and queries
• Processing quotation to contract on CRM system
• Managing annual renewal schedules, reaching out to customers to alert them of renewal requirement
• Collating and analysing data from CRM system for weekly and monthly reports
• Supporting and assisting Contracts & BDM with marketing projects
• All administration duties related to the role, providing adhoc administration support to other areas of the business when required

Qualifications

• Good working knowledge of databases/CRM systems and Microsoft Office including Excel
• Excellent communicator with a friendly and confident telephone manner
• Experience in customer account administration, account management or sales support administration preferably within a manufacturing or engineering environment
• Prior experience with a company supplying to the NHS is advantageous

Benefits

• 33 days paid holiday per year
• Permanent position
• Immediate start
• Healthcare and Life Insurance
• Pension
• Monday to Friday 9am till 5pm
• Friendly team environment