Customer Service Executive

Hollyfield Personnel Ltd; Coleshill CP; On-site; GBP 22,000 - 27,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Executive to join their team in Hams Hall, Birmingham. This full-time, office-based role involves managing customer inquiries, processing orders, and delivering exceptional service. The ideal candidate will have prior customer service experience, strong organizational skills, and proficiency in Word and Excel. Benefits include 28 days holiday, a Save As You Earn scheme, and enhanced parental pay.

Benefits

28 days holiday

Company sick pay

Enhanced Maternity and Paternity Pay

Pension Plan

Comprehensive Learning & Development programmes

Qualifications

• Previous experience in a customer service and administrative role.
• Confident communication skills in both verbal and written formats.
• Ability to prioritize tasks with high attention to detail.

Responsibilities

• Deliver first-class customer service to key clients.
• Manage incoming and outgoing calls competently.
• Process customer orders and administrative tasks efficiently.

Skills

Customer service experience

Strong communication skills

Word and Excel proficiency

Attention to detail

Organizational skills

Tools

ERP experience

CRM experience

Job description

Overview

Customer Service Executive — £27,000 per annum + quarterly bonus

Location: Hams Hall, Birmingham

Hours: Monday–Friday, 8:00am–4:00pm or 8:30am–4:30pm (½ hour lunch)

Type: Permanent, Full-Time, Office-Based

Benefits

• 28 days holiday (including bank holidays)
• Option to buy up to 5 extra days holiday per year
• Company sick pay
• Save As You Earn (SAYE) Scheme
• Enhanced Maternity and Paternity Pay
• Comprehensive Learning & Development programmes
• Pension Plan

This is a fantastic opportunity for a motivated Customer Service Executive to join a small, friendly, and supportive team based at their new office in Hams Hall. We are exclusively working with this client, and the role is ideally suited to someone who enjoys a varied workload, isn’t shy of picking up the phone, and takes pride in delivering high-quality customer service.

You’ll be supporting major accounts and working closely with the Customer Service Team Leader and senior leadership to ensure customers receive fast, accurate, and professional responses at all times.

Key Responsibilities

• Deliver first-class customer service to key clients, handling all enquiries with professionalism and care.
• Confidently manage both incoming and outgoing calls, maintaining a positive and customer-focused manner.
• Work collaboratively within a small team to ensure smooth customer communication and service delivery.
• Update and maintain internal systems, including ERP and CRM platforms, with accuracy and attention to detail.
• Process customer orders, requests, and administrative tasks efficiently.
• Build and maintain strong relationships with internal teams and external stakeholders.
• Work to deadlines in a fast-paced environment while upholding service excellence.
• Contribute ideas and support continuous improvement within the team.

Skills & Experience Required

• Previous experience in a customer service and administrative role.
• Strong communication skills—confident on the phone and clear in writing.
• Good working knowledge of Word and Excel; ERP experience is highly beneficial.
• Excellent organisational skills with the ability to prioritise.
• High attention to detail and strong administrative capabilities.
• Positive, proactive, and enthusiastic approach to teamwork and customer care.

Job Ref: EN1026

Hollyfield Personnel does not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.