Customer Experience & Orders Specialist

Re-Recruitment-Group; Cheltenham; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

25 days leave

Quarterly bonus

Professional development

Recognition programme

Family-friendly policies

Paid sick leave

Employee Assistance Programme

Salary sacrifice schemes

Volunteering day

Job summary

Our client in Cheltenham is seeking a Customer Service Executive to join their team on a full-time, permanent basis. The role involves handling customer enquiries by phone and email, processing orders, and coordinating with warehouses and couriers to ensure timely delivery.

The ideal candidate will have a proven Customer Service/Sales background, strong communication skills, and a detail-oriented, proactive approach.

Qualifications

• Proven experience in a customer service, sales or customer-facing role.
• A confident and professional telephone manner with excellent communication skills.
• Strong organisational skills with excellent attention to detail.
• Experience handling customer queries, complaints, returns or order-related issues.
• A proactive, adaptable and solutions-focused approach with the ability to learn new systems and processes.

Responsibilities

• Managing customer enquiries via telephone and email, providing a friendly and professional service.
• Processing customer orders accurately and managing them through to delivery.
• Liaising with warehouse teams, couriers and suppliers to ensure orders are fulfilled smoothly.
• Handling customer queries, complaints, damages and returns, resolving issues in a timely manner.
• Keeping customers proactively updated throughout the order journey and supporting the wider team where required.

Job description

Our client in Cheltenham is seeking a Customer Service Executive to join their team on a full-time, permanent basis. The role involves handling customer enquiries by phone and email, processing orders, and coordinating with warehouses and couriers to ensure timely delivery.

The ideal candidate will have a proven Customer Service/Sales background, strong communication skills, and a detail-oriented, proactive approach.