Customer Service Executive

Re-Recruitment-Group; Cheltenham; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

25 days leave

Quarterly bonus

Professional development

Recognition programme

Family-friendly policies

Paid sick leave

Employee Assistance Programme

Salary sacrifice schemes

Volunteering day

Job summary

Our client in Cheltenham is seeking a Customer Service Executive to join their team on a full-time, permanent basis. The role involves handling customer enquiries by phone and email, processing orders, and coordinating with warehouses and couriers to ensure timely delivery.

The ideal candidate will have a proven Customer Service/Sales background, strong communication skills, and a detail-oriented, proactive approach.

Qualifications

• Proven experience in a customer service, sales or customer-facing role.
• A confident and professional telephone manner with excellent communication skills.
• Strong organisational skills with excellent attention to detail.
• Experience handling customer queries, complaints, returns or order-related issues.
• A proactive, adaptable and solutions-focused approach with the ability to learn new systems and processes.

Responsibilities

• Managing customer enquiries via telephone and email, providing a friendly and professional service.
• Processing customer orders accurately and managing them through to delivery.
• Liaising with warehouse teams, couriers and suppliers to ensure orders are fulfilled smoothly.
• Handling customer queries, complaints, damages and returns, resolving issues in a timely manner.
• Keeping customers proactively updated throughout the order journey and supporting the wider team where required.

Job description

Our client, a well-established and growing business within the commercial interiors and construction sector, has a fantastic opportunity for a Customer Service Executive to join their Cheltenham-based team on a full-time, permanent basis following continued growth.

This is a company that genuinely invests in its people, offers excellent opportunities for progression and proudly creates a supportive and enjoyable working environment. With a strong reputation in their industry and exciting plans for further growth, this is a great opportunity for someone looking to build a long-term career with a business that values its employees.

The successful Customer Service Executive should have:

• Proven experience within a customer service, sales or customer-facing role
• A confident and professional telephone manner with excellent communication skills
• Strong organisational skills with excellent attention to detail
• Experience handling customer queries, complaints, returns or order-related issues
• A proactive, adaptable and solutions-focused approach with the ability to learn new systems and processes

In this role, the Customer Service Executive will be responsible for:

• Managing customer enquiries via telephone and email, providing a friendly and professional service
• Processing customer orders accurately and managing them through to delivery
• Liaising with warehouse teams, couriers and suppliers to ensure orders are fulfilled smoothly
• Handling customer queries, complaints, damages and returns, resolving issues in a timely manner
• Keeping customers proactively updated throughout the order journey and supporting the wider team where required

Our client is offering the successful Customer Service Executive a salary in the region of £28,000–£31,000 DOE, plus benefits including 25 days' annual leave + bank holidays, quarterly bonus scheme, professional development opportunities, recognition programme, enhanced family-friendly policies, paid sick leave, Employee Assistance Programme, salary sacrifice schemes, one paid volunteering day per year and plenty more.