Senior Customer Service Executive

Adecco; Chelmsford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

Adecco Group UK & Ireland is seeking a Senior Customer Service Executive in Chelmsford to support the Customer Services Manager and deliver an exceptional experience to a global customer base. You will collaborate with Sales, Operations, Supply Chain and Finance to ensure accurate order processing, resolve enquiries promptly and drive continuous improvement across the team.

This permanent, full-time role offers a competitive salary and benefits, with opportunities for development in a

Qualifications

• Experience in Customer Service, Account Management or Order Management in a manufacturing environment.
• Experience handling international customers and complex order processes.
• Proficient in ERP/CRM systems (SAP) and Excel.
• Excellent communication and stakeholder management skills.

Responsibilities

• Support the Customer Services Manager in day-to-day operations and team activities.
• Ensure customer orders are processed accurately and efficiently.
• Build and maintain strong relationships with customers, providing a first-class service experience.
• Work closely with Sales to support key accounts and strengthen relationships.
• Liaise with internal departments including Operations, Supply Chain, Finance and Logistics to resolve issues and improve service delivery.
• Identify barriers impacting the customer journey and voice customer needs.
• Recommend process improvements within Customer Service.
• Produce reports and analyse data to support decisions.
• Assist with projects and additional tasks as required.

Skills

ERP/CRM

Advanced Excel

Communication skills

Stakeholder management

Organisational skills

Continuous improvement mindset

Attention to detail

Team collaboration

Tools

SAP

CRM systems

Job description

Senior Customer Service Executive

Location: Chelmsford

Salary: Competitive + Benefits

Job Type: Full Time, Permanent

Are you an experienced Customer Service professional looking for your next challenge within a successful and growing manufacturing business? Our client is seeking a Senior Customer Service Executive to support the Customer Services Manager and play a key role in delivering an exceptional customer experience across a global customer base.

The Role

As a Senior Customer Service Executive, you will act as a key point of contact for customers while supporting and guiding the wider Customer Service team. You will work closely with Sales, Operations, Supply Chain, Logistics and other internal departments to ensure customer orders are processed efficiently and enquiries are resolved promptly.

This is a varied position where you will help drive continuous improvement, support key customer accounts, and ensure the highest levels of customer satisfaction.

Key Responsibilities

• Support the Customer Services Manager in day-to-day operations and team activities.
• Ensure customer orders are processed accurately and efficiently.
• Build and maintain strong relationships with customers, providing a first-class service experience.
• Work closely with Sales teams to support key accounts and identify opportunities to enhance customer relationships.
• Liaise with internal departments including Operations, Supply Chain, Finance and Logistics to resolve issues and improve service delivery.
• Act as the voice of the customer, identifying and removing barriers that impact the customer journey.
• Recommend and support process improvements within the Customer Service function.
• Produce reports and analyse data to support business decisions.
• Assist with projects and additional tasks as required.

About You

To be successful in this role, you will have:

• Previous experience within a Customer Service, Account Management or Order Management role in a manufacturing environment.
• Experience working with international customers and complex order processes.
• Strong ERP/CRM system experience (SAP or similar).
• Advanced Microsoft Excel skills and a good working knowledge of Microsoft Office applications.
• Excellent communication, relationship-building and stakeholder management skills.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• A continuous improvement mindset with a proactive approach to problem solving.
• High attention to detail and strong analytical skills.
• The ability to work both independently and collaboratively within a team.

What's on Offer?

• Competitive salary and benefits package.
• Opportunity to join a well-established international manufacturing business.
• Collaborative and supportive working environment.
• Career development opportunities.
• Varied and rewarding role with exposure to key business functions.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.