Customer Service Executive

Wallace Hind Selection LTD; Redditch; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

22 Days Annual Leave (increasing with)

Pension

Annual Performance Bonus

Wellbeing Package

Job summary

Wallace Hind Selection LTD is seeking a Customer Service Executive to support our growing e-commerce and industrial supplies operation. You will manage online orders, keep customers informed, and ensure smooth day-to-day processing in a collaborative team environment.

The role involves coordinating with couriers, handling inquiries by phone and email, and maintaining documentation in Excel and internal systems. Office-based in Bidford-on-Avon with progression opportunities.

Qualifications

• Experience in customer service, administration or another customer-facing role.
• Interest in online selling or e-commerce platforms such as Shopify or eBay.
• Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.
• Strong communication skills and a practical approach to problem-solving.

Responsibilities

• Process customer orders received through our online sales channels.
• Monitor orders through to dispatch and coordinate with couriers to resolve delivery queries.
• Respond to customer enquiries by telephone and email.
• Update and maintain information using Excel and internal systems.
• Prepare and manage documentation, including invoices and certificates of analysis.

Skills

Customer service

Administration

E-commerce

Excel

Communication

Order processing

Tools

Shopify

eBay

Outlook

Word

Job description

We're looking for a Customer Service Executive to join a growing industrial supplies business based in Bidford-on-Avon. If you're organised, confident communicating with customers and have an interest in e-commerce, this could be the ideal role for you. You'll be joining a friendly, supportive team, helping to manage online orders and deliver a great customer experience.

BASIC SALARY: Up to £26,000

BENEFITS:

• 22 Days Annual Leave (increasing with service)
• Pension
• Annual Performance Bonus
• Wellbeing Package

LOCATION:

Office-based in Bidford-on-Avon.

COMMUTABLE LOCATIONS:

Stratford-upon-Avon, Redditch, Evesham, Worcester

JOB DESCRIPTION:

Customer Service Executive, Customer Service Administrator, E-Commerce Assistant

Working closely with our E-Commerce Team Leader, as our Customer Service Executive, you'll support the day-to-day running of our online sales operation, ensuring orders are processed efficiently, customers are kept informed and any queries are dealt with promptly.

You will:

• Process customer orders received through our online sales channels.
• Monitor orders through to dispatch and coordinate with couriers to resolve delivery queries.
• Respond to customer enquiries by telephone and email.
• Update and maintain information using Excel and internal systems.
• Prepare and manage documentation, including invoices and certificates of analysis.

PERSON SPECIFICATION:

Customer Service Executive, Customer Service Administrator, E-Commerce Assistant

You'll be organised, enthusiastic and comfortable working in a busy environment. You'll have a keen eye for detail, enjoy helping customers and be confident juggling different tasks throughout the day.

Ideally, you'll have:

• Previous experience in customer service, administration or another customer-facing role.
• An interest in online selling or e-commerce platforms such as eBay, Shopify or Vinted, whether professionally or personally.
• Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.
• Strong communication skills and a practical approach to problem-solving.

THE COMPANY:

We are an established UK distributor of specialist adhesives, sealants, tapes and coatings, supplying customers across the manufacturing, automotive and electronics industries. Alongside our traditional distribution business, we're continuing to develop our online sales channels, including Shopify and eBay, as part of our wider growth plans.

PROSPECTS:

Whether you're a recent graduate, have some customer service experience or are looking to develop a career in e-commerce, we'll provide the training and support you need. With continued business growth through acquisitions and an expanding online operation, there will be opportunities to develop your skills and progress within the business.

Employer Commitment to Equality, Diversity and Inclusion:

embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.