Customer Service Executive

Job Advert; Stevenage; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Bonus Scheme

23 days' annual leave

Bank Holidays

Company pension scheme

Free onsite parking

Long-term development opportunities

Wellbeing support

Job summary

Job Advert based in Stevenage is seeking a proactive Customer Service Executive to join a growing team. You will manage a portfolio of B2B customers, be their main point of contact, handle inquiries and resolve issues promptly, and identify opportunities for account growth and upselling.

The role is full-time and permanent, with a salary of £26,000–£28,000 per annum, a bonus scheme, generous leave, a company pension and free onsite parking.

Qualifications

• Experience in customer service, account management or a similar customer-facing role.
• Strong communication and relationship-building skills.
• Commercial awareness and an organised, proactive approach.

Responsibilities

• Manage a portfolio of B2B customer accounts and be their main contact.
• Build and maintain strong customer relationships.
• Handle enquiries, requests and complaints promptly and professionally.
• Proactively contact customers to understand needs and maintain engagement.
• Identify opportunities for upselling, cross-selling and account growth.
• Re-engage inactive or declining accounts.
• Promote new products, offers and campaigns.
• Recommend suitable products based on customer requirements.
• Maintain accurate customer and order records and work with internal teams to resolve issues.
• Share customer feedback and commercial opportunities with the wider business.

Skills

Customer service

Account management

Communication

Organisational skills

Multitasking

Job description

Customer Service Executive

Location: Stevenage
Salary: £26,000 - £28,000 per annum
Job Type: Full Time, Permanent

Customer Service Executive - About the Company

Our client is a successful and growing business based in Stevenage, supplying products and solutions to customers across the UK and internationally.

They are looking for a proactive and customer-focused Customer Service Executive to join their established team. This is a varied role covering customer service, account management, administration and commercial support, with responsibility for managing a portfolio of B2B customers.

You'll be a key point of contact for customers, ensuring orders are handled smoothly, queries are resolved promptly and opportunities to support account growth are identified.

Customer Service Executive - Details

• Monday to Friday, full-time
• Based in Stevenage
• £26,000 - £28,000 per annum
• Bonus Scheme
• 23 days' annual leave plus Bank Holidays
• Additional employee benefits and wellbeing support
• Company pension scheme
• Free onsite parking
• Long-term development opportunities

Customer Service Executive - Responsibilities

• Manage a portfolio of B2B customer accounts and act as their main point of contact
• Build and maintain strong customer relationships
• Handle customer enquiries, requests and complaints promptly and professionally
• Proactively contact customers to understand their needs and maintain engagement
• Identify opportunities for upselling, cross-selling and account growth
• Re-engage inactive or declining accounts
• Promote new products, offers and campaigns
• Recommend suitable products based on customer requirements
• Maintain accurate customer and order recordsWork with internal teams to resolve issues and maintain service levels
• Share customer feedback and commercial opportunities with the wider business

Customer Service Executive - What We're Looking For

• Previous experience in customer service, account management or a similar customer-facing role
• Confident communication skills and an ability to build relationships
• Customer-focused with good commercial awareness
• Proactive approach with confidence to pick up the phone
• Strong organisation and attention to detail
• Ability to manage multiple accounts and competing priorities
• Positive, professional and self-motivated approach

If you're a customer-focused professional looking for a varied role where you can build relationships, manage customer accounts and contribute to business growth, we'd love to hear from you.