Customer Service Executive

Staffline Group PLC; Castleford; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading workforce solutions provider in Castleford is seeking a proactive Customer Service Executive to join their team. You will be the first point of contact for customers, ensuring exceptional service and support. Responsibilities include managing calls and resolving issues, while qualifications include prior customer service experience and strong communication skills. This full-time role offers a competitive salary and benefits such as free parking and uniform provision.

Benefits

Free car parking on site

Uniform provided

Full training provided

Qualifications

• Previous experience in a customer service or contact centre environment.
• Interest in progressing to a management position.
• Strong problem-solving ability and a calm, patient manner.

Responsibilities

• Making daily calls to generate repeat orders.
• Managing incoming calls, emails, and chats for high customer satisfaction.
• Resolving customer issues efficiently.

Skills

Communication skills

Problem solving

IT skills

Multitasking

Tools

MS Office

CRM systems

Job description

We are seeking a friendly, proactive cortic, and customer-focused Customer Service Executive to join our client's growing team based in Castleford.

As the first point of contact for our customers, you will play a vital role in delivering exceptional service and support across a range of communication channels.

The rate of pay is £25000 - £26000 per annum.

This is a full‑time role working fixed shifts. The hours of work are 8:30am to 5pm.

Responsibilities

• Making daily calls in accordance with the call diary to generate repeat orders
• Managing incoming calls, emails, and chats, ensuring high customer satisfaction.
• Resolving customer issues efficiently and empathetically.
• Growing and developing new and lapsed accounts
• Maintaining accurate records of customer interactions using CRM systems.
• Liaising with internal teams to follow up on customer requests.
• Identifying opportunities to improve customer service processes.
• Ensuring compliance with company policies and data protection regulations.

Qualifications

• Previous experience in a customer service or contact centre environment
• An interest in progressing to a management position
• Excellent communication and interpersonal skills.
• Strong problem‑solving ability and a calm, patient manner.
• Competent IT skills, including MS張 Office and CRM systems.
• Ability to multitask, prioritise workload, and work independently.
• A positive attitude and willingness to learn.

Benefits

• Earn £25000 - £26000 per annum
• Full-time
• Free car parking on site
• Uniform provided
• Full training provided

Job Ref: 1BUNZLHC

About Staffline

Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000ögum into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.