Customer Service & Events Host — Fun Center

Tenpin Ltd (part of Ten Entertainment Ltd); Stoke-on-Trent; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free bowling for family and friends

Retailer discounts (Tenpin Treats)

Free food

Job summary

Tenpin Ltd (part of Ten Entertainment Ltd) is seeking a Customer Service Assistant to deliver an exceptional guest experience across our entertainment centre. You will manage bookings, handle enquiries, and support events while promoting our food, drinks, and activities.

The role requires energy, confidence in customer interactions, and a willingness to work flexible hours including evenings and weekends. A positive attitude and teamwork are essential for success.

Qualifications

• Excellent customer service and communication skills.
• Flexible, including evenings and weekends.
• Confident in customer interactions and sales opportunities.
• Ability to work across multiple departments (Laser Arena, Escape Room, Karaoke).

Responsibilities

• Manage reception bookings and enquiries at the centre.
• Identify sales opportunities and promote offerings.
• Host events and supervise activities across venues.
• Serve food and drinks to customers.
• Keep the centre clean, welcoming and running smoothly.
• Collaborate with teams across departments to ensure a great guest experience.

Skills

Customer service

Communication

Team player

Flexibility

Problem solving

Job description

Tenpin Ltd (part of Ten Entertainment Ltd) is seeking a Customer Service Assistant to deliver an exceptional guest experience across our entertainment centre. You will manage bookings, handle enquiries, and support events while promoting our food, drinks, and activities.

The role requires energy, confidence in customer interactions, and a willingness to work flexible hours including evenings and weekends. A positive attitude and teamwork are essential for success.