Customer Experience Host – Fun Center & Events

Tenpin Ltd (part of Ten Entertainment Ltd); Clydebank; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Free bowling for family and friends

Retailer discounts

Free food during shifts

Enhanced parental leave

Medicash

Employee Assistance Programme

Life assurance (2x annual salary)

Long Service Awards

Recommend a Friend

Job summary

Tenpin Ltd (part of Ten Entertainment Ltd) is seeking a Customer Service Assistant to deliver exceptional guest experiences across our entertainment centre. You will handle reception bookings, respond to enquiries, and spot sales opportunities while assisting with events and daily operations.

The role requires a proactive, friendly attitude and a willingness to work across departments, including hosting activity experiences and serving drinks. Evening and weekend availability is essential.

Qualifications

• Fast-paced environment requires energy and proactiveness.
• Must have outstanding customer service and communication.
• Fully flexible including evenings and weekends.
• Approachable, organised with strong attention to detail.

Responsibilities

• Manage reception bookings and enquiries.
• Identify sales opportunities and host events.
• Maintain cleanliness and prep food and drinks.
• Collaborate across departments to run activities and experiences.

Skills

Determined

Excellent customer service

Flexible hours

Team player

Job description

Tenpin Ltd (part of Ten Entertainment Ltd) is seeking a Customer Service Assistant to deliver exceptional guest experiences across our entertainment centre. You will handle reception bookings, respond to enquiries, and spot sales opportunities while assisting with events and daily operations.

The role requires a proactive, friendly attitude and a willingness to work across departments, including hosting activity experiences and serving drinks. Evening and weekend availability is essential.