Customer Experience Host – Fun Entertainment Center

Tenpin Ltd; South Yorkshire; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Retailer discounts

Best Doctors

Free bowling

Free food

Enhanced parental leave

Employee assistance

Free counselling

Life assurance

Long service awards

Recommend a friend

On the spot rewards

Job summary

Tenpin Ltd is hiring a Customer Service Assistant to deliver a high-quality guest experience across our entertainment centre. You will manage reception bookings, answer enquiries, and spot sales opportunities while supporting events, food service and venue upkeep.

We value proactive, friendly team players who can work flexibly, including evenings and weekends, to keep guests entertained and returning for more fun experiences.

Qualifications

• Experience in customer-facing roles preferred.
• Willingness to work flexible hours including evenings and weekends.
• Proactive, friendly attitude with a focus on great customer service.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Manage reception bookings and handle customer enquiries.
• Identify sales opportunities and promote games, food and drinks.
• Host events and keep the venue clean and well-presented.
• Prepare food and drinks as required and serve at the bar.
• Collaborate across departments from Laser Arena to Escape Room and karaoke rooms.

Skills

Determined, enthusiastic

Excellent customer service

Flexible evenings & weekends

Approachable & organised

Team player

Job description

Tenpin Ltd is hiring a Customer Service Assistant to deliver a high-quality guest experience across our entertainment centre. You will manage reception bookings, answer enquiries, and spot sales opportunities while supporting events, food service and venue upkeep.

We value proactive, friendly team players who can work flexibly, including evenings and weekends, to keep guests entertained and returning for more fun experiences.