Customer Service Engineer

Optima UK Inc Ltd; Leyfields; On-site; GBP 28,000 - 40,000; Full time

Job summary

A customer service solutions provider in Leyfields seeks a Customer Service Engineer to manage internal and external customer service. The role involves maintaining Ascott corrosion test equipment, providing technical support, and developing UK aftersales business. Ideal candidates should have experience in electrical systems, good problem-solving skills, and a clean driving license. The position requires occasional travel, with accommodation provided for distant site visits.

Qualifications

• Ideally suited to a maintenance technician/engineer familiar with customer interactions.
• Understanding of programmable logic controllers is a plus.
• A clean driving license is essential.

Responsibilities

• Manage customer service provision and after sales.
• Support customers with Ascott corrosion test equipment.
• Develop UK aftersales business and manage quotations.

Skills

Electrical and pneumatic systems knowledge

Customer communication

Problem solving

Quality control

Job description

Job Description

Job Title: Customer Service Engineer

Reports to: Customer Service Manager

Job Objectives

To manage the provision of internal and external customer service, in compliance with Ascott quality management systems.

Key Areas of Responsibility

• Provision of customer service and After Sales
• Provide service, maintenance and calibration of Ascott corrosion test equipment at customers' premises throughout the UK and occasionally overseas.
• Provide technical support to Ascott customers by telephone and email.
• Develop the UK aftersales service business, providing customer quotations and managing schedules using a computer database that also assists in budgeting and scheduling visits.
• Training of Agent and Distributor Service engineers as well as UK customers.
• Installation of chambers into customers premises.
• Managing all UK based Health and Safety and Risk information needed for site visits.
• Selling of consumables and providing new chamber sale leads when liasing and visiting customers.
• Providing production support when workload permits.
• 5-6 stop overs per year with occasional visit to Ireland. (Accommodation paid for)

Required Skills/Qualifications

• Ideally suited to a time served maintenance technician/engineer that is used to dealing with customers remotely and face to face.
• Experience in working on electrical and pneumatic systems is essential and an understanding of the principles of programmable logic controllers would be an advantage.
• Chambers make up consists of electrical, pneumatic, mechanical, GRP and plastic components.
• A full, clean driving licence is essential.
• Full product training will be given and exposure to manufacturing processes will be provided.
• Good understanding of customer expectations and how customers use Ascott products.
• Ability to communicate with customers effectively and professionally.
• Good problem solving ability.
• Ability to keep quality control documents up to date.

Performance Measures

• Invoicing targets set annually.
• Budgets set for costs annually.