Customer Experience Consultant – Digital Banking & Support

Santander; Glasgow; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Voluntary healthcare benefits

Pension contribution (8% from salary)

Death-in-service & income protection

Share in Santander’s success

Wellbeing & personal growth

Community volunteering opportunities

Global growth opportunities

Job summary

Santander in Glasgow is seeking two Customer Experience Consultants for the Glasgow AS Branch, working 35 hours per week on a rota’d basis Monday to Saturday, between 8am and 6pm.

You’ll be the friendly face and voice for customers, listening and solving issues, assisting with cash, technology in-branch, and calls while protecting customers from fraud and scams. You’ll thrive in a busy, multi-skilled branch team.

Qualifications

• Listening to, understanding and anticipating customers financial needs.
• Presenting options and solutions across a range of products and services with a primary focus on digital first.
• Answering customer calls into our contact centre.
• Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs.
• Helping us be a bank that’s simple for colleagues and customers to deal with.

Responsibilities

• Listen to and understand customer financial needs and anticipate future requirements.
• Present product options and solutions with a digital-first approach.
• Answer calls in the Santander contact centre.
• Build meaningful customer relationships and collaborate with colleagues.
• Support a simple, customer-friendly banking experience.

Skills

Listening

Understanding needs

Digital-first solutions

Contact centre

Relationship building

Bank simplicity

Job description

Santander in Glasgow is seeking two Customer Experience Consultants for the Glasgow AS Branch, working 35 hours per week on a rota’d basis Monday to Saturday, between 8am and 6pm.

You’ll be the friendly face and voice for customers, listening and solving issues, assisting with cash, technology in-branch, and calls while protecting customers from fraud and scams. You’ll thrive in a busy, multi-skilled branch team.