Customer Service Advisor – Transport & Logistics (Growth)

Kinaxia Logistics Limited; Belper CP; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Life Assurance

Company Pension

Uniform & PPE Provided

Free onsite parking

EAP

Loyalty awards (5-40 years)

Employee discounts

Supportive team environment

Career progression

Job summary

Kinaxia Derby – Belper is seeking a Customer Service Advisor to join our busy team in Belper. This is a great opportunity for someone who enjoys delivering outstanding customer service and building strong relationships with customers and colleagues.

As a Customer Service Advisor, you will handle enquiries, complaints, and bookings, keep detailed records, and ensure a professional, responsive service in line with our standards.

Qualifications

• Experience in customer service within transport, logistics, or warehousing.
• Experience using CRM systems (Sage desirable).
• Strong communication and problem-solving abilities.

Responsibilities

• Manage customer enquiries, complaints, and escalated issues through the CRM system, ensuring timely and effective resolution.
• Maintain accurate records of customer interactions and track complaint outcomes.
• Deliver outstanding customer service in line with service standards, policies, and SLAs.
• Communicate clearly and professionally, keeping customers informed at every stage.
• Work collaboratively with colleagues across the business, promoting a One Team approach.
• Coordinate delivery bookings and monitor timed deliveries, flagging any potential issues.
• Provide customer quotations in line with pricing schedules.
• Update and maintain customer and operational data within systems.
• Ensure compliance with HR, GDPR, and Health & Safety policies.

Skills

CRM systems

Customer service

Communication

Problem solving

Organisational skills

Tools

Sage

Stirling

Contrado

Job description

Kinaxia Derby – Belper is seeking a Customer Service Advisor to join our busy team in Belper. This is a great opportunity for someone who enjoys delivering outstanding customer service and building strong relationships with customers and colleagues.

As a Customer Service Advisor, you will handle enquiries, complaints, and bookings, keep detailed records, and ensure a professional, responsive service in line with our standards.