Customer Service Advisor

Kinaxia Logistics Limited; Stalybridge; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Life assurance

Pension

Exceptional fleet

Full Uniform and PPE

Onsite Parking

Employee Assistance Programme

Loyalty Awards (recognises employees)

Employee benefits and discounts across

Job summary

Kinaxia Logistics Limited in Stockport is seeking a Customer Service Advisor to provide a professional, customer-focused service and support world-class standards across the company. You will manage inquiries and help ensure deliveries meet customer expectations.

The role runs Monday to Friday, 45 hours per week, with benefits including life assurance, pension, an employee assistance programme, onsite parking and discounts across top brands.

Qualifications

• Experience in transport/warehousing environments preferred.
• Knowledge of traffic management systems preferable.
• Proven customer service experience is essential.
• Ability to handle customer queries effectively and professionally.
• Ability to build and maintain relationships with colleagues and customers.
• Experience with customer account management is a plus.
• Proficient in Word, Excel, Outlook; good overall IT literacy.

Responsibilities

• Adhere to customer service standards, SLAs and policies while handling queries promptly.
• Develop and maintain effective working relationships across the team to meet objectives.
• Comply with HR, GDPR and Health & Safety policies to ensure compliance.
• Oversee booking of delivery times and follow up on timeliness to inform customers of delays.
• Provide quotes to customers and input data into Stirling accurately.

Skills

Transport and warehousing experience

Traffic management systems knowledge

Customer service experience

Dealing with customer queries

Relationship building

Customer account management

Microsoft Office proficiency

Tools

Microsoft Office Suite

Job description

Kinaxia are recruiting a Customer Service Advisor to join their team at their site in Stockport. The role of the Customer Service Advisor will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.

Monday - Friday

45 hours per week

Additional benefits:

• Life assurance
• Pension
• Exceptional fleet
• Full Uniform and PPE
• Onsite Parking
• Employee Assistance Programme
• Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years' service)
• Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)

About the job:

• Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiency and service levels.
• Establish, develop and maintain effective working relationships with all work colleagues to ensure a 'one team approach' to the delivery of company performance standards and business objectives.
• Adhere to all HR, GDPR and Health & safety policies to ensure the Company are fully compliant.
• Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures.
• Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate date is being maintained.

Skills & Competencies:

• Transport and warehousing experience preferable
• Both experience and knowledge of traffic management systems preferable
• Previous customer service experience
• Dealing effectively with customer queries
• Building and maintaining effective working relationships both internally and externally
• Customer Account management
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) at an intermediate level