Customer Service Advisor

Kinaxia Logistics Limited; Rugby; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Life assurance

Pension

Exceptional fleet

Uniform & PPE

Onsite parking

Employee Assistance Programme

Loyalty Awards

Employee discounts

Job summary

Kinaxia Logistics Limited is seeking a Customer Service Advisor to join the Rugby site. The role focuses on delivering a professional, customer‑centric service and promoting world‑class standards across the company.

The successful candidate will adhere to service standards, liaise with colleagues to maintain a unified approach, and ensure compliance with HR, GDPR, and Health & Safety policies while efficiently handling deliveries and quotes.

Qualifications

• Previous customer service experience required.
• Strong ability to handle customer queries effectively.
• Ability to build and maintain relationships with colleagues and customers.
• Proficiency in Microsoft Office (Word, Excel, Outlook) at an intermediate level.

Responsibilities

• Adhere to customer service standards, SLAs, policies and procedures; resolve queries promptly and assist customers to improve efficiency and service levels.
• Develop and maintain effective working relationships with colleagues to support company performance and objectives.
• Follow HR, GDPR and Health & Safety policies to ensure compliance.
• Oversee booking in of delivery times and communicate updates to customers to prevent service failures.
• Provide quotes to customers and input data accurately into Stirling system.

Skills

Customer service experience

Relationship building

Microsoft Office proficiency

Tools

Microsoft Office Suite

Job description

Kinaxia are recruiting a Customer Service Advisor to join their team at their site in Rugby. The role of the Customer Service Advisor will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.

• Monday - Friday (Between 8am and 6pm)
• 40 hours per week
• Additional benefits:
• Life assurance
• Pension
• Exceptional fleet
• Full Uniform and PPE
• Onsite Parking
• Employee Assistance Programme
• Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years' service)
• Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)

About The Job

• Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiency and service levels.
• Establish, develop and maintain effective working relationships with all work colleagues to ensure a 'one team approach' to the delivery of company performance standards and business objectives.
• Adhere to all HR, GDPR and Health & safety policies to ensure the Company are fully compliant.
• Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures.
• Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate date is being maintained.

Skills & Competencies

• Transport and warehousing experience preferable
• Both experience and knowledge of traffic management systems preferable
• Previous customer service experience
• Dealing effectively with customer queries
• Building and maintaining effective working relationships both internally and externally
• Customer Account management
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) at an intermediate level